Reviews (24,876)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and effective for managing email and SMS campaigns. It's praised for its responsive customer support and a variety of features including pop-ups, automations, and advanced analytics. Merchants value its targeting and personalization capabilities, which boost engagement and conversions. The app's seamless integration with other platforms, competitive pricing, and automation streamline marketing efforts. Its data tracking and reporting functions offer valuable insights, while pop-up forms enhance lead capture and email list growth. The app is continually evolving, introducing new tools beneficial for small businesses.

January 5, 2024

Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.

JULAHAS
Netherlands
Over 4 years using the app
January 11, 2024

"Working with Henry from Privy has been exceptional in optimizing my Privy account. Before our first call, I wasn't utilizing many options, but after his guidance, things took a positive turn. Privy offers fantastic features allowing you to enhance customer interactions without being intrusive. Highly recommended!"

iAMMI
United States
Over 3 years using the app
April 26, 2024

Efficient customer service. Jose was able to quickly resolve my issue as a new user.

Innovpack
Philippines
About 1 hour using the app
March 14, 2024

Je viens de souscrire ! Ca m'a l'air top pour convertir plus !
Le Chat est super ! Merci beaucoup a Karol qui a été vraiment extraordinaire avec moi !

BRACELET2LUXE
France
2 months using the app
January 3, 2024

Privy has been a fantastic benefit to our business in systemising and automating a large portion of our email marketing. Whenever I need help my account manager Carley is always able to assist me in a quick manner. We will be continuing with privy throughout the coming year and look forward to driving more sales to our business!

Relish Gourmet
Australia
11 months using the app
January 23, 2024

Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer

Hill Country Kids Clothing
United States
Over 1 year using the app
March 14, 2024

I'm a 1st time user and customer service rep Jose was amazing! If this is an indication of the Privy customer service, I'm very glad to be part of it.

Reading with TLC
United States
About 1 hour using the app
November 7, 2023

The more I stick with the app, the more I find new ways to use it. So many features, I feel like I discover something new all the time. I now have several automated email series working at once. And the data provided by Privy let's me know if I'm on the right track. Recently set up a few landing pages for my FB ads, quick and easy.
Super easy to copy and edit last week's Friday Flash Sale email, and Privy identifies engaged subscribers to send them to.
Projects can be as simple or complex as you wish. Highly recommend.

GEORGE SUPPLY CO
United States
Almost 3 years using the app
July 11, 2023

I've been using Privy for about 4 years now. I started using their pop-up displays to collect emails because they had the best customization options. I now run all my email campaigns and automations through Privy. They offered me a better price for an email marketing platform than MailChimp ever did for me and their customer service and customer success managers are absolutely fantastic. I've been working with Carley P. for a year and a half now and she has been the most friendly, reliable, consistent account manager I've ever worked with. She goes above and beyond offering ideas and feedback for my emails, providing resources, and getting me in touch with the right Privy people if I ever have an issue. She's helped me clean my email list, set up so many different automations and cart savers that have brought my online store revenue. I also appreciate how Privy is constantly improving their platform offering new tools, smart segments, automations, etc. that make my life as a small business owner much easier. This app has come a long way since I started using it and I would highly recommend it to any business in need of website pop ups and email marketing.

Luna Lifted
United States
Over 5 years using the app
August 23, 2023

Have been using privy for quite some time now and im very happy with the services. Have also had some 1on1 help from Hakim, which has been great. He has really helped me with my email automations and campaigns a lot. Overall would recommend to anyone looking for a good app that covers all emails for business's

FITNESS ENGINEERING
Australia
Almost 4 years using the app