Reviews (24,917)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.
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Don't like that I have to pay for basic newsletters. And it says on the sign up page that first 1,000 signups is $10 a month, but the lowest amount you can sign up for is $20 a month. Can't find anywhere to sign up for $10 a month.
You may have signed up for Privy Growth plan which starts at $20 a month instead of Privy Email plan which is $10 a month. Here is a FAQ page about our latest pricing, hope this helps!
https://www.privy.com/pricing-faq
If not, feel free to reach out to our support team and someone can give you a hand. Please email support@privy.com for further assistance.
This app is fine, it works for our current needs.
I tried using it and the result page ghosted me. Everything before that was awesome. Easy, simple, totally my type of app...ghosted me.
Oh no! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com
still testing on it. i thought its free but you need to upgrade to get the full access
it made me write a review before i could use it. so here i am.
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the free version popup control doesnt work
I have started using the app today so I wouldn't be able to give a correct review.
Money heist alert!!
Be super aware before you activate the paid plan. Privy has the most ridiculous policy that says, removing the app does not automatically stop the billing. We tried the app and uninstalled it the same month, the billing keeps rolling. Privy support will not refund all the extra charges, although they can clearly see that we didn’t take advantage of the app at all after removing the app, Yes, we are responsible for not carefully reading the policy but Privy can easily correct this by verifying and refunding full payment. Their policy doesn't make sense at all and it almost sounds like a trap. UPDATE from 1 star to 3 star: After seeing the initial review, Privy's billing team verified our last login to the app is actually same as we claimed(last year), they refunded all the remaining amount. The whole experience can be a lot better should their support team make the proper refund in the first place. I wish Privy will consider changing the "removing app doesn't auto remove billing" policy as that is still a big trap to any Shopify store owner. Or at least alert the owners with email or something after the app removal.
Thank you for sharing this feedback. As you mentioned, we do have this noted in our policy, but we do understand your frustration and would love to work with you to turn this experience around. A member of our team will be in touch shortly.