Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

Edited December 29, 2018

I used this app to help me allow my customers to sign up for my newsletter. It allows me to link to my MailChimp account, however, it sends my contacts to a "non-subscribed" list, which means they can only receive transactional emails and not the newsletters they signed up for.

Violet Pumpkin
United States
Over 1 year using the app
Edited May 9, 2023

APP is NOT WORKING!! It won't even let me install it! I get an error that says that page has been ghosted!!! I'm considering changing. I thought the charge was 15.00 a month, they've been charging me $30.00 a month for a year! Plus, I just tried to open the app from my shopify store and it's not working. I'm going to use a different email platform. This is no longer working for me.

The Nichole Collection
United States
Over 1 year using the app
April 11, 2019

The youtube video on setting up is not applicable with the trial membership, also it's not current and still lists Mail Chimp instead of other companies. Since I am beginning this process on my own I would have liked better instruction.

Teal Door
United States
Over 1 year using the app
Privy Operations replied April 11, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand.

February 18, 2020

Cant preview doesn't seem to work properly...………………………………………………………………………………………………………..……………………………………….

PETA + JAIN
Australia
Over 1 year using the app
April 5, 2019

Difficult to use
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Glotrition
United States
Over 1 year using the app
Privy Operations replied April 6, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

July 22, 2019

I think it could be a lot more user friendly, the templates are not great, I would like them to look more professional

crunchydivadesigns
United States
Over 1 year using the app
October 20, 2023

I am VERY disappointed in Shopify. They got too big and discontinued their phone service. This shows they do NOT care at all about their customer, but about MONEY! Very sad. They have also moved their chat service overseas. When available, is not very helpful. Before this change, I would have given it 5 stars, Their phone service made all the difference. If you are looking to start a website, I would keep looking.

Webb Skin
United States
Over 1 year using the app
Edited October 28, 2016

READ THIS if you are an Infusionsoft user or somebody wanting to save some money on monthly fees. We considered Privy when looking for an IS friendly pop-op. Paid version of Privy is overpriced compared to MailMunch. If you're looking for a good popup that is competitively priced, check out MailMunch. They (Privy) offered a sales price to us when we first signed up, but the day after it was no longer available and twice the price. It was easy, but really all PopUp apps are well designed. Money saved is added margin, so we looked for another option and glad we stumbled upon MailMunch. Great service, awesome analytics, and an outstanding alternative product.

Rgg Edu
United States
Over 1 year using the app
November 26, 2017

Popups, tags, campaign stopped working all of a sudden a while ago. Can't even log in to my Privy's account to see what happened and try to fix it. Can't get past the home page. It was all working great for a month or so and then everything stopped and I don't even have any access to fix it myself. Sent a message through their messenger weeks ago and never got a reply. Just tried again, hopefully they can help this time

Harlig
Australia
Over 1 year using the app
March 30, 2020

i used this app to set up sign up a pop up discount banner, but its not showing up now. so now unsure what to do.

Konoc
United Kingdom
About 1 year using the app