Reviews (4,444)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features including pop-ups, email marketing, and SMS campaigns, which integrate seamlessly with Shopify and other apps. They appreciate the customization options and detailed reporting that align with their website themes. The customer support is praised for its responsiveness and availability through live chat and personalized Zoom calls, making it a valuable tool for enhancing e-commerce operations.

May 22, 2024

Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.

pocketsocks.com
United States
Over 3 years using the app
Edited September 12, 2024

WE LOVE PRIVY!! We were using another email platform but also used privy for our pop ups. After speaking with a few of their representatives, we decided to move all business over to privy and i'm so glad we did! Their customer service is unmatched (SHOUTOUT TO CARLEY, KAROL, AND HENRY) and my inquiries are ALWAYS met with so much help and offers to jump on a call. YOU NEED THIS APP!

Truly Lifestyle Brand Inc.
Canada
Over 3 years using the app
Edited August 6, 2024

This app is great but the service and onboarding team is the best!! They helped me get all my campaigns running when we first came on with Privy.

Now Henry has been helping dial things in and the results have been outstanding. They've been performing even better than expected. KUDOS to the Privy team and big thank you to Henry for his pro skills!

SquiJig
United States
Almost 3 years using the app
May 10, 2024

Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!

The County Project
United States
Over 2 years using the app
June 27, 2024

Hey there!

I really love how strict Privy is with their email policies, ensuring that the recipients are genuine and engaged. The customer support is also outstanding—special thanks to Uri from the team for his swift and helpful responses.

QelviQ
United States
Almost 2 years using the app
August 8, 2024

Je n’arrive pas à vous contacter
J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc
Merci de me recontacter au plus vite

Jilu
France
About 2 years using the app
Privy Operations replied August 9, 2024

Hi there,

Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help!

I've escalated this to our Technical Support team so that we can help you with your DMARC records and help troubleshoot your display.

In the meantime, if there’s anything else you’d like to share or if you have any further questions, please feel free to let us know. We’re committed to making sure everything works perfectly for you.

September 26, 2024

The support is quick and nice!

Tinybook Whispers
China
3 months using the app
May 2, 2024

Henry @ Privy is highly responsive and has gotten us out of some crucial situations. He's been absolutely amazing to work with and Privy's many different integrations have helped us dig deeper into our business. The app itself is simple to use and the support we get from the Privy team is amazing!

Patagonia Worn Wear
United States
9 months using the app
August 1, 2024

They are very helpful when you have questions!

Flow Bros
United States
22 days using the app
July 1, 2024

Great service! Karol helped me work through my needs to obtain what was required to offer sign-up discounts for my customers and set me on the path to setting up DNS settings. Vey patient when I am easily confused.

Twistshakeshop
Canada
5 months using the app