Reviews (4,848)

Overall rating
4.5
Counts per rating level
  • 74% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for boosting Shopify store performance, noting significant increases in sales and email subscribers. It's praised for its ease of use, intuitive design, and seamless Shopify integration. Key features include tracking email engagement metrics like opens and clicks. The responsive customer support, available through live chat and personalized Zoom calls, is also highlighted. Suitable for both small and growing businesses, it offers scalability and ...

May 1, 2024

Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ...

StudioR12 Stencils
United States
Over 4 years using the app
Edited August 19, 2024

I saw this app used on another site. It takes some effort to set up, but I am very pleased with the customization's in my first campaign. After chatting with Jose M. I was able to create nurture campaigns and he showed me how to set up a free session with an onboarding coach.

NuGrowth Beard Co. LLC
United States
Over 4 years using the app
Privy Operations replied January 10, 2020

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a ...

Edited January 21, 2025

I've been using this app for nearly five years and it has worked consistently throughout various changes. Support has been great and my several displays are getting great conversions!

New Plumage
United States
Over 4 years using the app
Edited June 4, 2024

I used the app to prepare our first news letter. Very user friendly, great application with lots of different campaign uses for staying connected to your customers!

A couple of years later still excellent customer service and great app!

Even after almost 5 years still outstanding service and support! Highly recommend!

LavenderWarehouse
United States
Over 4 years using the app
Privy Operations replied December 29, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help ...

Edited September 30, 2024

Wow! Tech support has improved so much! I went from a two star (because it was not good before) to now 5 star plus! The chat with Jose M. was patient, instructive - and fixed everything. Privy is my favorite app now.

Verified Shungite
United States
Almost 4 years using the app
May 22, 2024

Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.

pocketsocks.com
United States
Over 3 years using the app
Edited September 12, 2024

WE LOVE PRIVY!! We were using another email platform but also used privy for our pop ups. After speaking with a few of their representatives, we decided to move all business over to privy and i'm so glad we did! Their customer service is unmatched (SHOUTOUT TO CARLEY, KAROL, AND HENRY) and my inquiries are ALWAYS met with so much help and offers to jump on a call. YOU NEED THIS APP!

Truly Lifestyle Brand Inc.
Canada
Over 3 years using the app
January 10, 2025

Awesome plataform, great customer service!

Paix Creations
United States
About 1 hour using the app
Edited August 6, 2024

This app is great but the service and onboarding team is the best!! They helped me get all my campaigns running when we first came on with Privy.

Now Henry has been helping dial things in and the results have been outstanding. They've been performing even better than expected. KUDOS to the Privy team and big thank you to Henry for his pro skills!

SquiJig
United States
Almost 3 years using the app
May 10, 2024

Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!

The County Project
United States
Over 2 years using the app