Reviews (4,817)

Overall rating
4.5
Counts per rating level
  • 74% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features including pop-ups, email marketing, and SMS campaigns, which integrate seamlessly with Shopify and other apps. They appreciate the customization options and detailed reporting that align with their website themes. The customer support is praised for its responsiveness and availability through live chat and personalized Zoom calls, making it a valuable tool for enhancing e-commerce operations.

Edited August 19, 2024

I saw this app used on another site. It takes some effort to set up, but I am very pleased with the customization's in my first campaign. After chatting with Jose M. I was able to create nurture campaigns and he showed me how to set up a free session with an onboarding coach.

NuGrowth Beard Co. LLC
United States
Over 4 years using the app
Privy Operations replied January 10, 2020

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a ...

Edited January 21, 2025

I've been using this app for nearly five years and it has worked consistently throughout various changes. Support has been great and my several displays are getting great conversions!

New Plumage
United States
Over 4 years using the app
Edited June 4, 2024

I used the app to prepare our first news letter. Very user friendly, great application with lots of different campaign uses for staying connected to your customers!

A couple of years later still excellent customer service and great app!

Even after almost 5 years still outstanding service and support! Highly recommend!

LavenderWarehouse
United States
Over 4 years using the app
Privy Operations replied December 29, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help ...

Edited September 30, 2024

Wow! Tech support has improved so much! I went from a two star (because it was not good before) to now 5 star plus! The chat with Jose M. was patient, instructive - and fixed everything. Privy is my favorite app now.

Verified Shungite
United States
Almost 4 years using the app
May 22, 2024

Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.

pocketsocks.com
United States
Over 3 years using the app
Edited September 12, 2024

WE LOVE PRIVY!! We were using another email platform but also used privy for our pop ups. After speaking with a few of their representatives, we decided to move all business over to privy and i'm so glad we did! Their customer service is unmatched (SHOUTOUT TO CARLEY, KAROL, AND HENRY) and my inquiries are ALWAYS met with so much help and offers to jump on a call. YOU NEED THIS APP!

Truly Lifestyle Brand Inc.
Canada
Over 3 years using the app
Edited August 6, 2024

This app is great but the service and onboarding team is the best!! They helped me get all my campaigns running when we first came on with Privy.

Now Henry has been helping dial things in and the results have been outstanding. They've been performing even better than expected. KUDOS to the Privy team and big thank you to Henry for his pro skills!

SquiJig
United States
Almost 3 years using the app
May 10, 2024

Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!

The County Project
United States
Over 2 years using the app
August 8, 2024

Je n’arrive pas à vous contacter
J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc
Merci de me recontacter au plus vite

Jilu
France
About 2 years using the app
Privy Operations replied August 9, 2024

Hi there,

Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help!

I've escalated this to our Technical Support ...

June 27, 2024

Hey there!

I really love how strict Privy is with their email policies, ensuring that the recipients are genuine and engaged. The customer support is also outstanding—special thanks to Uri from the team for his swift and helpful responses.

QelviQ
United States
Almost 2 years using the app