Reviews (24,921)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

Edited September 28, 2016

I love the fresh modern look of Privy. I've tried other apps but this is the easiest to use, the cheapest (it's free!!) and by far the best looking. Highly recommended.

Aloha Tuners
United States
About 8 years using the app
September 26, 2016

Very easy to set up, great visuals, great results!

Youlooksogood
Canada
About 8 years using the app
Edited January 11, 2017

Great App! I've literally had zero issues. My email list has almost tripled since installing it almost a year ago. Even better, sales are up too!

Just Max Fitness Nutrition
United States
About 8 years using the app
April 7, 2018

Privy was one of the first apps I installed and my shop and it's been amazing over the past almost 2 years! I highly recommend this app. It's my go-to for all my promotions.

Cherry Pinup
Australia
About 8 years using the app
November 27, 2018

I've been using Privy over a year and until recently had no complaints. I was using a pop up campaign for my Black Friday/Cyber sales, and encountered a MASSIVE internal issue with privy. Basically, I tried to integrate my Black friday discount code into the pop up, however Privy recreated the discount over again which caused my discount code on shopify to become invalid. This resulted in nearly 2 hours where the Black friday discount code was completely UNUSABLE. This problem likely cost me thousands of dollars. I reached out to support and they game me generic replies to do things I already tried. Shopify support was able to solve the problem. I'll continue to use Privy, but honestly guys....you cost me a lot of money so this review was necessary.

SΛVΛGE | Luxury Wear
United States
Almost 8 years using the app
July 21, 2017

Great app, easy to use, perfect for growing your email list

Stuarts Spices
United States
Almost 8 years using the app
February 23, 2016

Absolutely beautiful tool to get leads, can be fully customised so our brand style is consistent across the site.

The Rushing Hour
Australia
Almost 8 years using the app
Edited December 1, 2016

Seems pretty easy, have a few questions but just installed so we'll see if it helps retain customers/sales.

Megan Lee Designs
United States
Almost 8 years using the app
November 22, 2016

Easy to set up. So far, so good.

Raymond Parker Photo
Canada
Almost 8 years using the app
February 25, 2016

Not a bad little add on to the site, disable emails though they always seem to be sending something.

Hyper Fitness
Canada
Almost 8 years using the app