Reviews (24,910)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email subscribers and conversion rates, noting up to a 12% increase in conversions. It features customizable pop-ups, email campaigns, and automations with advanced targeting options like exit intent and timed delays. The app integrates seamlessly with top email marketing platforms and is praised for its user-friendly interface and responsive customer support, making it a valuable tool for enhancing marketing and sales efforts.

May 27, 2017

no videos on how to use it very time consuming to watch you tube showing old stuff not relevant?

Kr8n
Australia
About 1 year using the app
May 1, 2019

just installed and they are already asking for a review before even being able to use it. i will update the review once i have tried more. so far it's confusing

Bath Box
Australia
About 1 year using the app
Privy Operations replied May 1, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

May 26, 2020

I was really bummed when Mailchimp was no longer available via Shopify, and thought Privy would be a good choice. It is not as user friendly as Mailchimp, and it offers nice templates, more mobile friendly versus desktop. HOWEVER, back in February/ early March I noticed my emails said it was being sent however people were not receiving them. I also noticed the % of them being opened dramatically went down... probably because it was not being sent. I paid for the $20/month membership but due to the problems as well as with COVID - I cancelled, yet I still am being charged which I am trying to deal with currently. All in all, started off decent... but now I am getting frustrated with it.

OMONI BOUTIQUE
United States
About 1 year using the app
September 21, 2017

not clear enough. jsidjasjjcjajcaincnacnncancnaas ca cj jac a cajc jac ajc ajcjac jajc jac jacjacjacnjaca c ajc

Little Pollys Jewelry
United Kingdom
About 1 year using the app
Edited November 3, 2019

You cannot review an app if you just downloaded it. Be realistic and allow customers a 7 day to 30 day ability to review. Why lie and give any starts especially 5 star review just for downloading. Shopify needs to reign in these app developers. Everyone is hungry to make money and a sale. We will all get there, in the meanwhile slow the "f" down seriously. So far seems easy to download and setup. No idea how it will work at this moment. Whether good or bad, I'll update my review.

Charlush
United States
12 months using the app
Edited August 29, 2019

I've set everything up, following the instructions. I don't see the pop-up coupon box on my website.

Koala Slings
United Kingdom
12 months using the app
Privy Operations replied August 30, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

September 11, 2017

No option to use URL into existing theme:-(

Just Smart Value
Australia
12 months using the app
October 21, 2016

I wish the mailing list would automatically place entrants into my Shopify customer list.

Bindi Box
Canada
12 months using the app
Edited March 13, 2019

I wanted a spin wheel and ended up messing up my website trying todo so, also doesn't provide a lot of options for free use. I'm a new business and don't really find the need to spend $25+ a month on this application...maybe in the future.
For now i'll just stick with mailchimp that has more options available for free use and easier to navigate.

Glazed Essentials
United States
12 months using the app
Privy Operations replied March 15, 2019

Sorry that the wheel ended up causing problems for you! If you want someone to look closer at it, give us a shout at support@privy.com

June 6, 2017

So far so good! more stars coming with successful email signups

The Zoo Clothing Company
Canada
12 months using the app