Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

Edited September 24, 2017

I've not updated your app after the changes you made a while back. Why do NOW need order info, pricing rules, etc. I don't see any new feature that needs this info.

BC
www.banyancentral.com

Banyan Central
United States
About 3 years using the app
Edited June 7, 2019

i just started and see that email field of popup form is disabled.... why email field is disabled??
Although i can enter first name in the form.

Cloud9Shoppers
India
About 3 years using the app
Privy Operations replied June 7, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

November 30, 2017

Still figuring it out and now I cannot delete a coupon as this review pop up keeps coming up

Cplh Store
United States
About 3 years using the app
January 5, 2017

still trying to work with the app but decided to review it so I can do away with this pesky review pop from Privy

2roads
Canada
About 3 years using the app
October 14, 2016

Just getting started with it. Yet to see if it is what I am looking for and if it will do what I need.

Myrhinogear
United States
About 3 years using the app
September 4, 2019

it is so easy to use but the website itself is a bit cluttered to look at. And after generating it, 404 page showed

Dogs And The City Online
Philippines
About 3 years using the app
Privy Operations replied September 5, 2019

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

Edited August 12, 2019

It doesn't send out emails to my entire email list, but good basic automation when it works. Simple to use templates and drag and drop features which I like.

Cosmeticclays
Australia
About 3 years using the app
February 17, 2019

Doesn't send immediately after sign-up. Tough to get used of to start. Still trying to figure out the kinks even hours later.

J. Rupert & Co.
Canada
About 3 years using the app
Edited May 9, 2020

I need this app to get more email addresses for my website. I will use the email addresses to send promotions. I don't like the Privy watermark that is visible to customers. This is very annoying, can i please finish what i was working on it. I do not have time for all these pop-ups.

Speak Life & Believe
United States
About 3 years using the app
January 12, 2021

Although the interface is a bit cumbersome, the technical aspects work like they're supposed to. It's the design side that is a disaster. Whether it's pop ups or emails, the options are very limited and feel dated. So far the technical support response has been to tell me that the reason images I try to upload appear blurry is because f my computer's HD/Retina screen...

Adelfi
United States
About 3 years using the app