Reviews (4,441)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features including pop-ups, email marketing, and SMS campaigns, which integrate seamlessly with Shopify and other apps. They appreciate the customization options and detailed reporting that align with their website themes. The customer support is praised for its responsiveness and availability through live chat and personalized Zoom calls, making it a valuable tool for enhancing e-commerce operations.

January 29, 2018

Nice pop ups and great platform.

Laura Baby And Company
United States
Over 5 years using the app
April 13, 2023

Looking to grow your business through email and SMS marketing? Look no further than Privy!

One of the biggest strengths of Privy is its user-friendly interface, which makes it easy for businesses of all sizes to create and manage effective email and SMS campaigns. With its intuitive design and functionality, creating beautiful and engaging campaigns has never been simpler.

But what really sets Privy apart is its exceptional support team. With a team of experts always available to answer questions, troubleshoot issues, and provide guidance, you'll never feel alone in your marketing efforts.

The ability to send unlimited emails, which our plan offers, is arguably the most crucial feature of Privy. This is crucial when it comes to staying in front of your customers and building trust. With no send limits in place, businesses can incorporate targeted follow-up emails to their newsletter strategy, resending offers to contacts who haven't engaged with the initial send.

Privy is an incredibly powerful email and SMS marketing platform that offers businesses a range of unbeatable features to help them grow their sales and build strong relationships with their customers. With user-friendly design, exceptional support, and unlimited sending capabilities, Privy is a MUST-HAVE for any business looking to take their marketing to the next level.

Bdellium Tools
United States
Over 5 years using the app
July 11, 2023

I've been using Privy for about 4 years now. I started using their pop-up displays to collect emails because they had the best customization options. I now run all my email campaigns and automations through Privy. They offered me a better price for an email marketing platform than MailChimp ever did for me and their customer service and customer success managers are absolutely fantastic. I've been working with Carley P. for a year and a half now and she has been the most friendly, reliable, consistent account manager I've ever worked with. She goes above and beyond offering ideas and feedback for my emails, providing resources, and getting me in touch with the right Privy people if I ever have an issue. She's helped me clean my email list, set up so many different automations and cart savers that have brought my online store revenue. I also appreciate how Privy is constantly improving their platform offering new tools, smart segments, automations, etc. that make my life as a small business owner much easier. This app has come a long way since I started using it and I would highly recommend it to any business in need of website pop ups and email marketing.

Luna Lifted
United States
Over 5 years using the app
April 27, 2022

Very helpful onboarding team and got all my answers quickly! The email templates are very helpful and easy to replicate.

Ready, Set, Pedal
United States
Over 5 years using the app
Edited April 16, 2024

Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately!

I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!

Doolittle
United States
Over 5 years using the app
January 21, 2017

Really simple and fast to set up!

Emoriejordon
United States
Over 5 years using the app
March 6, 2017

easy and beautiful themes with a lot of options

Brysz J Daniels
United States
About 5 years using the app
September 5, 2023

Henry is great! Very good at communicating and very eager to help with everything. He has some great tips and really cares!

DDMINE
United States
About 5 years using the app
May 27, 2024

Jose was amazing. Best customer service I’ve ever ever had.! On another note, please improve your user interface with mobile. I could barely send an email through that.

Bobby Schandra
United States
Over 4 years using the app
Edited June 1, 2020

We've been using Privy for a few years now and it has always been easy and effective to use. Thank you!

Story Spark
United States
Over 4 years using the app