Reviews (24,925)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and growing email lists, particularly praising its user-friendly interface and seamless Shopify integration. It offers email and SMS marketing, customizable templates, and effective automations. The pricing model is considered reasonable and scales with business size. Merchants also appreciate the responsive customer support and continuous updates that enhance the platform's robust online marketing capabilities.

April 10, 2024

Great customer service! Karol was super helpful and went extra miles to help me improve my exit offer along with solving sync issues. Thank you!

LOVELEEN
United States
About 2 months using the app
March 18, 2024

Privy has generated me over $30k in the last 6 months alone. Customer service is top notch. Would recommend to anyone!!

South Simcoe Machine
Canada
Over 1 year using the app
March 21, 2024

The support team is amazing! Always helpful. Such a blessings!

Sheek Quality Hair Company
United States
Over 2 years using the app
May 3, 2024

Great customer service. They are quick to help and get you what you need

Zenbodi Wellness
United States
4 months using the app
August 8, 2024

Je n’arrive pas à vous contacter
J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc
Merci de me recontacter au plus vite

Jilu
France
About 2 years using the app
Privy Operations replied August 9, 2024

Hi there,

Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help!

I've escalated this to our Technical Support team so that we can help you with your DMARC records and help troubleshoot your display.

In the meantime, if there’s anything else you’d like to share or if you have any further questions, please feel free to let us know. We’re committed to making sure everything works perfectly for you.

May 29, 2024

So far it's been a great experience. The app delivers on its promises!

Forever Written By Camilla Simone
Canada
7 months using the app
March 20, 2024

Amazing experience with Karol

BrilleBiksen
Denmark
Over 6 years using the app
January 23, 2024

Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer

Hill Country Kids Clothing
United States
Over 1 year using the app
April 17, 2024

I really appreciate Privy's support and help

Hycline
United States
Over 1 year using the app
March 9, 2024

Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.

Delilah Home
United States
About 1 year using the app