Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

August 6, 2019

A little tricky to setup but seems to be working fine now. Still waiting to send out an email because they required us to scrub our email list pretty thoroughly but I'll update the review once we try it out!

Plak That
United States
About 3 years using the app
Privy Operations replied August 9, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

January 28, 2017

so far so good. will amend this accordigly

Unlawful Shirts
United States
About 1 year using the app
October 14, 2019

I use the coupon pop up feature on this app. Love that I can customize it and it flows with my store.

LIONESS LEGACY
United States
About 3 years using the app
November 23, 2016

So far, so good. There is so much that this app can do; I am looking forward to seeing what I can accomplish!

Ireign
United States
About 1 year using the app
February 21, 2019

Easy to use app that gives sellers a leg up when it comes to re-targeting traffic to your online store.

Coffee Addicts
United States
About 1 year using the app
Edited March 18, 2018

While writing text for pop up experimented annoying lagginess.

Jon Richard Enterprises
United States
About 1 year using the app
February 12, 2019

Easy to use! Integrated easily with shopify. I was very impressed.Easy to use! Integrated easily with shopify. I was very impressed.

Sel Noir Designs
Australia
About 1 year using the app
September 11, 2017

Really great app that helps you to stay in touch with your customer, very beneficial.

Blingblwow
United States
About 1 year using the app
December 22, 2016

It is very good. The only problem is that it pops up again even after a person closes it. It may be annoying for some people.

Super Stylish
Canada
About 1 year using the app
January 26, 2021

I really like Privy and what it can do. I find it's interface and logic a lot easier than some other apps. However, with their pricing, I am now paying quite a bit...and I dont think is quite worth it. Not for my business anyway. AND it sucks on mobile... which is annoying as this is my side hussle and sometimes i need to just jump on my phone to action stuff and this makes it really hard. Would love to see improvements on mobile interface.

Mama Kisses
Australia
Almost 3 years using the app