Reviews (24,924)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and growing email lists, particularly praising its user-friendly interface and seamless Shopify integration. It offers email and SMS marketing, customizable templates, and effective automations. The pricing model is considered reasonable and scales with business size. Merchants also appreciate the responsive customer support and continuous updates that enhance the platform's robust online marketing capabilities.

May 15, 2017

great app to use very simple and effective.

Snakes Daggers Apparel
Australia
Over 4 years using the app
May 16, 2017

Love it so far. And really enjoying the newsletter to go along with it!

Bueno Market
Canada
Over 4 years using the app
October 8, 2017

Very easy to use, and extremely effective!

Gbd1
United States
Over 4 years using the app
February 11, 2019

I love Privy it's helped our business collect a lot of email and helped my clients save a lot of money.

Loaded Up Shop
United States
Over 4 years using the app
April 14, 2022

This app charges based on the number of mailable contacts that are added to your account, even if you aren't using the Privy pop-up to add the contacts. So, your account will continue to grow as they sync any contacts gained by Shopify through sales or sign-ups on your site. We found this out recently when we paused our Privy campaign but then were unexpectedly hit with a price increase because our number of mailable contacts had grown (thanks to Privy pulling Shopify data into our Privy account, completely unbeknownst to us). So even though we weren't using their email capture feature, they still increased their monthly fee... This was not the original terms of service that we agreed to when we started using this app; we have never used it for email or sms, Klaviyo is far superior for that purpose.

Pure Feast
Canada
Over 4 years using the app
June 10, 2018

Has helped to build an email list and gain sales

Jade Creek Boutique
United States
Over 4 years using the app
October 29, 2018

good app. testing out the new features will update the review in coming months after i have tested it out and staisfied

Royal Expert
Malaysia
Over 4 years using the app
November 26, 2016

pretty amazing app that is easy to use!

Puppylove Doggy Fashion
Singapore
Over 4 years using the app
November 21, 2019

Nice App, unfortunately every now and then the pop doesn't pop up at all! Which is quite frustrating, especially in the highly frequented christmas time.

G'schickter Wein
Austria
Over 4 years using the app
Privy Operations replied November 21, 2019

I'm sorry to hear about the issue you are experiencing - that shouldn't be happening. Please send us an email at support@privy.com and the team will give you a hand as soon as possible.

June 3, 2018

Just installed and look forward to seeing it in action. Creating professional campaigns is easy with their user friendly interface.

Hippie Love Bracelets
Canada
Over 4 years using the app