Reviews (24,924)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and growing email lists, particularly praising its user-friendly interface and seamless Shopify integration. It offers email and SMS marketing, customizable templates, and effective automations. The pricing model is considered reasonable and scales with business size. Merchants also appreciate the responsive customer support and continuous updates that enhance the platform's robust online marketing capabilities.

October 19, 2017

I've been using a coupon code offer pop-up via the Privy app for Shopify since I launched my site. Really easy set up. I get five to ten new signups every week, and a few people have redeemed the "new customer discount" on their first visit. So far so good!

Maids And Men
United States
Over 4 years using the app
December 7, 2017

I love it! I install this app for our mailing list. As of now, I'm really liking it.

Suttonsmithworks
Canada
Over 4 years using the app
Edited May 25, 2019

As a replacement for Mailchimp, it does pretty well. One qualm is how the email editor can take some time to get used to, and the in-app photo editing really needs a user-friendly boost. Other than that, it's been really helpful, and setting up campaigns and importing old contacts is pretty simple.

Vivian's Live Again
United States
Over 4 years using the app
Privy Operations replied May 30, 2019

Thanks, for the helpful feedback! We'll certainly pass that along. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

April 11, 2024

Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly.

We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.

Reel Happy Co
United States
Over 2 years using the app
February 3, 2018

So far so good, I'm just learning how to use it now.

Neugen Toys
United States
Over 4 years using the app
October 17, 2017

This is my first campaign. It was very easy to set it up. I'm excited about how customers will respond to it.

Renee Jones Art
United States
Over 4 years using the app
Edited November 14, 2016

Nice clean look, very easy to use and integrates in well with ActiveCampaign.

Everly Market
United States
Over 4 years using the app
May 13, 2021

No more free plan. Faulse ad! Too expensive plans for small businesses! No more free plan. Faulse ad! Too expensive plans for small businesses!

DiffLand
United States
Over 4 years using the app
Privy Operations replied May 18, 2021

Thank you for sharing this feedback. We do want to clarify that there is still a Free Plan with Privy. Merchants can sign up for a free 15-day trial which gives you access to collect and send emails with no limitations on traffic or contacts. After your trial is over, you can continue growing on our Free Plan for up to 100 mailable contacts. When/if you are ready to upgrade to a paid plan, you can get started at $15/month and get unlimited access to Privy Email + Conversion. If you send us an email at support@privy.com, we're here to help you find a solution that will work for your business.

October 9, 2016

Great app! The pop up already boosted my email lists!

Wayuu Give
United States
Over 4 years using the app
February 28, 2017

Has almost everything needed to create perfect popups for signing people up. We had about a 10% Sign up of visitors on our first day it was setup. A possible feature would to permit faded box that can be layered over our background image yet be under the print to permit print to stand out more. (I created this darker faded area by using Photoshop in the areas I needed for my print to read more clearly) GREAT App!

Skagitek Inc
United States
Over 4 years using the app