Reviews (24,921)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

May 20, 2019

I am starting to use it. I like it so far but I do not think its much user friendly. I am having a hard time creating different customer lists

Bonsai Supply
United States
Over 1 year using the app
Privy Operations replied May 21, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team would be happy to give you a hand.

Edited September 24, 2018

Privvy email marketing application has worked pretty well for my business www.coolnamestuff.com. Set it and forget it! let the automation do the work for you.

Cool Name Stuff
United States
7 months using the app
May 14, 2018

Privy is a very Good ap ! thank you

Moderne Market
France
7 months using the app
September 12, 2018

I haven't really started using this app because it seems very complicated and hard to understand it. I'm yet to get a sign up to my news letter soon, I hope?

Thoughts Clothing
United States
About 1 year using the app
April 25, 2017

I was torn between a 3 and 4 star review because the app itself is very easy to use and works well.

My complaints are control around customizing the user experience. On mobile, I have painfully watched recordings of customers trying in vain to click the little x to close the window. Sometimes I think they get so frustrated that they leave. There should be an option to allow click-out close on mobile. Like they should be able to click outside of the window for it to close.

Also a custom size on mobile would be great - like just a banner instead of a whole popup. I know there are work-arounds, but they're not ideal.

Overall, I would still recommend this app. It is free, after all, and collects emails quite well. I just think there is a bit of room for improvement.

Farmhouse Sinks
United States
Over 1 year using the app
Edited May 22, 2017

Good little app, easy to use and well designed templates

Gymtote
United Kingdom
Over 1 year using the app
August 17, 2017

Its a very nice app. it works well with the theme. and it performs well

Nasesati
Denmark
Over 1 year using the app
Edited August 8, 2019

I've looked at many of the popup apps and this one is the easiest to use with the most choices on how and where you want the offer to be displayed. I highly recommend this app! If I have to uninstall, it would be because of the price, not the functionality.

Prebiotin Prebiotics
United States
Over 1 year using the app
Privy Operations replied August 9, 2019

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

March 3, 2018

So far, so great! Easy to design and use!

Leo Cullie
United States
Over 1 year using the app
June 10, 2017

VERY easy to setup and get going - recommend

Beauty Seoul
United Kingdom
Over 1 year using the app