Reviews (24,921)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.
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I love this app and will upgrade soon and it's very good app once again I said.
good features good options.
Great to hear, thanks! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com
This has so far been the easiest app that i have ever used for my company facecardglasses.com I use shopify so it was very hard to find a compatible services
Easy to set up - let's see how it goes!
IT SEEMS LIKE IT WILL BE HELPFUL SO FAR IM STILL LEARNING ON HOW TO USE OIT BUT I THINK IT WILL HELP
THANKS FOR THE REVIEW!! LET US KNOW IF WE CAN BE OF ANY HELP AT SUPPORT@PRIVY.COM
Very easy to use and the setup is a breeze. Look forward to the future use!
The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have
I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order.
After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error
So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working
I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working
I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders.
2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix
I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond
Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere
So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it.
I have never known such terrible customer service
Just started using...so far, seems easy to navigate through...hoping it helps add some customers to our emailing list. Time will tell, and will update the review once I have more experience!
Privy is a great app. I install it on all of my Shopify stores. Highly recommended.
I use privy for pop ups on my eCommerce site and it works well. It kept shoppers interested in the site longer.
Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com
Great tool,.however I am unable to figure out how to change the email in the "from" section of the auto response email to one that matches my store, the email Privy is currently using is something my customers aren't supposed to be able to see.