Reviews (1,221)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to schedule and manage sales efficiently, particularly during busy periods like Black Friday/Cyber Monday. It features easy discount application on specific products or collections, and automated price adjustments post-sale, enhancing convenience. The app is noted for its user-friendly setup and reliable performance, even with large inventories. Customer support is frequently praised for being responsive and adept at resolving issues promptly, often outside regular business hours.

July 8, 2020

We already paid a yearly fee of $99 in May, now asking me to pay $20/ month on top? Ridiculous! Would like refund please!

BW Tribal
Australia
About 4 years using the app
Edited April 28, 2021

This company is TERRIBLE. Their own apps don't work with each other. They update one and it breaks the others, STEER CLEAR! My site has been affected by their adjustments for over a week, and support is VERY slow to respond or to fix the problem.

Million Dollar Collar
United States
Over 3 years using the app
Edited May 28, 2018

Their install links and instructions are garbage. It shows the app as not installed by a default banner even when it's installed, then once you dismiss it, you realize it's just a marketing banner to get you to pay for the install. The install links don't take you to the actual install page, and then it's spread between different links rather than simple step by step instructions like most other Developers. Jacked up my website and doesn't work, it shows as very simple code copy and pasting, but obviously there's more than it, and since everything is all over the place, who knows if I missed a step. Support says they'll probably get around to helping fix it in 2-3 days. Longest I've ever had to wait for support. Makes me appreciate other developers by far...

Ninja Brand Inc
United States
Over 3 years using the app
November 14, 2020

extremely slow or unresponsive to questions. would not recommend. as in previous reviews we are having trouble with install and the discount does not display on the screen or in cart.

Body In Motion Muscle Therapy & Supplements
Australia
Over 3 years using the app
BOLD replied November 16, 2020

Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, and our Tier 2 support team is actively working on resolving the issue as soon as possible.

Edited December 1, 2016

This app is a disaster! This is Holiday season & this app, instead of working properly, messed up my prices. I activated 30% discount in two collections. The app triggered 30% discounts in three collections, including a duplicate 30%. Thus some of the same products were discounted twice. How horrific!

I did switching on & off (wasted several hours) but the error didn't disappear. Given it's the peak season of the year, I'm so pissed off.

Fragranceoriginal Com
United States
Over 3 years using the app
March 15, 2021

The price was increased.It usd to be $14.99.But now is ¥19.99.
The app is not working either.I can't find any customer service to solve this problem.

wigirlhair
China
About 3 years using the app
BOLD replied March 16, 2021

Thank you for your review, we really appreciate your feedback! Our support team would be happy to help you solve the issues you are experiencing, we've reached out via email.

Edited November 24, 2021

BOLD use to be great, but they've changed their support, and it's now horrible, do not use, I wish they went back to how it use to be.

ELVIE JEWELS
Australia
About 3 years using the app
BOLD replied December 21, 2021

Thank you so much for your feedback. We appreciate all feedback as it helps us to improve our service. When our level of support falls short of our client's expectations, we take it very seriously. Our team has reached out in hopes of helping.

July 9, 2020

This product is one giant glitch, and does not work nearly as well as the old version. The old version was slow, but at least it changed the prices on the product in admin. This new version is a work around, i cant find half of my products in the search tool to add to each sale, and half the time it errors out, and they are charging $5 more per month for this. If i want the same function i had before, i have to upgrade to advanced which has a much higher monthly fee. i really want the old version back. DO NOT BUY THIS APP!!!

Sterling Sleep Systems
United States
Over 2 years using the app
October 19, 2020

I've tried to like Bold Apps, I really have. And I'm not one to write a poor review without first trying to make an attempt to contact them numerous time. But there support has been completely non-existent. I've tried an app over a year ago and when I wrote to them just about a general inquiry, I never received a reply and since then found another app with much better response times. Last week I decided to give bold discounts a try and requested installation. It's been a week and once again I have tried contacting them and nothing. Supposed to have a 14 day trial, but cannot even use the app and now I'm down to 8 days left and still no way for the app to function on my site. If they are busy, I understand. But better communication would be best as to at least let me know if they received my request.

Zocalo Foods
United States
Over 2 years using the app
December 29, 2020

I would give it zero stars if I could. Very unclear instructions and when I went to stop and restart the sale it removed all items from my sale collection. Removed tags from my shopify site that it did not put there. Now having to manually enter over 1000 product tags. Nothing they can do. One of the biggest sale days of the year ruined.

Mine & Yours - Vancouver Luxury Fashion Resale + Consignment
Canada
Over 2 years using the app
BOLD replied December 31, 2020

Thank you for your feedback. We sincerely apologize for any frustration this may caused you. Thank you for bringing this to our attention, we are constantly working on making our apps better.