Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for managing large-scale sales and discounts, with features like scheduled discounts, personalized sales icons, and automatic price adjustments. The customer service is highly commended, with specific team members receiving positive mentions. Despite some reports of technical issues and slow updates, the one-time fee is seen as good value. Merchants have reported increased sales after using the app, particularly valuing the display of sale prices on product pages, eliminating the need for discount codes at checkout.

October 16, 2022

Worst experience ever! The apps stopped working and generated damage on my website, then they sent a message saying that they had a problem and would probably display the wrong prices for the customers.

ZEUS X1
United States
About 2 months using the app
BOLD replied October 17, 2022

Thank you for your feedback. We are so sorry for the experience you had. Our team is looking into the issues you have experienced. We thank you your patience. Please keep an eye out for further communication from our team.

February 24, 2023

I keep receiving an error 500 all the time on this app which is really frustrating. No way to resolve.

Beaumonde
United Kingdom
Over 4 years using the app
BOLD replied February 27, 2023

We are so sorry to hear you are experiencing an error trying to access the app. Our team has reached out to provide you the best support we can. We hope to get you back on track as soon as possible!

March 28, 2022

I've been using Bold Discounts for some years. We've recently integrated our stock inventory with an API connection. Since then our promotions have stopped working. Every morning we have to manually reset all our offers. We sent several emails to the support team at Bold Commerce and we are extremely disappointed with their support. Firstly we were forgotten about and now we've now been told that it could take a minimum of 2 weeks just to investigate!!! This is not good enough especially when its a business critical problem. Extremely unprofessional and unhelpful. The app was ok when it worked, but I suggest that you don't download due to their poor after service.

Food For Foodies
United Kingdom
Over 5 years using the app
BOLD replied March 29, 2022

Thank you for taking the time to write in with your feedback. I can confirm our team is looking into solutions for your store and we hope to get you back on track as soon as possible. Thank you very much for your patience while we investigate the issue.

Edited December 1, 2021

Terrible app and terrible support, the app would not turn on properly for black Friday (variants wouldn't sync - had to reach out to support to trigger it). When it did turn on the app applied discounts twice (which caused a lot of havoc with customers and our stores). I set up the date range for BFCM and the app also didn't turn off properly so now I have to go through and manually update the prices back to their original in Shopify. Terrible app and terrible support, the app would not turn on properly for black Friday (variants wouldn't sync - had to reach out to support to trigger it). When it did turn on the app applied discounts twice (which caused a lot of havoc with customers and our stores). I set up the date range for BFCM and the app also didn't turn off properly so now I have to go through and manually update the prices back to their original in Shopify. Reached out to support several times and the issues were not resolved.

Work Authority
Canada
Over 5 years using the app
BOLD replied December 21, 2021

Thank you for your feedback. We sincerely apologize for the frustration this has caused. We take all feedback such as yours very seriously and will use it to work on better improving our product and customer service so things like this do not happen in the future.

Edited November 24, 2021

BOLD use to be great, but they've changed their support, and it's now horrible, do not use, I wish they went back to how it use to be.

ELVIE JEWELS
Australia
About 3 years using the app
BOLD replied December 21, 2021

Thank you so much for your feedback. We appreciate all feedback as it helps us to improve our service. When our level of support falls short of our client's expectations, we take it very seriously. Our team has reached out in hopes of helping.

September 3, 2021

SLOW... no options, and no stats... used twice and it was a nightmare, every time we had to turn on to test or turn off, had to wait like 30 mins for it to complete....much better ways to accomplish this by simple exports/imports using bulk edit tags etc... and did I mention SLOWWW. Heck I just noticed we been paying for this for years... heck I thought we cancelled it after the trial.. and its $20/month! It's not worth $2/month seriously... and did I mention SLOWWWWWWWWWWWWWWWWWWWWWWW? Will be removing now.

FSWERKS
United States
Almost 6 years using the app
BOLD replied September 7, 2021

Sorry for your negative experience with our app. Appreciate the feedback however, we'll let the developers know to look into speeding up sync time.

Edited April 28, 2021

This company is TERRIBLE. Their own apps don't work with each other. They update one and it breaks the others, STEER CLEAR! My site has been affected by their adjustments for over a week, and support is VERY slow to respond or to fix the problem.

Million Dollar Collar
United States
Over 3 years using the app
March 15, 2021

The price was increased.It usd to be $14.99.But now is ¥19.99.
The app is not working either.I can't find any customer service to solve this problem.

wigirlhair
China
About 3 years using the app
BOLD replied March 16, 2021

Thank you for your review, we really appreciate your feedback! Our support team would be happy to help you solve the issues you are experiencing, we've reached out via email.

August 13, 2020

seriously how long does it take to get this app back up?????????????????????????????????????????????????????????????????????????

Mary + Marie
Australia
Over 7 years using the app
Edited May 18, 2023

Just reinstalled this app yesterday. It charged me $99 and then would not install to our shopify URL. No feedback from support, very disappointed!

Bogart Man
Israel
About 5 years using the app
BOLD replied November 13, 2020

Thank you so much for your review. So happy to hear that our team was able to upgrade to the latest version of Bold Discounts!