Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily applying and scheduling sales, especially for large inventories. Its backup service and flat fee payment option are appreciated. Customer service is praised for its responsiveness. However, some merchants report occasional performance issues.

October 18, 2023

Download the app, they charged me $99, I message for help installing and they don't integrate with my cart app, now they are REFUSING to refund me. This is all within 2 days.


Happy Hydro
United States
Over 1 year using the app
Edited November 30, 2023

Update: Let me explain to you I am not putting your app or allowing you permission to my store as I did research on your company and trusted your app. I set up the app set the sale to start at 12:01 am est on Black Friday. It took a long time to turn on all products after 45 min it was finally done. Worked great all day. Then a customer reaches out to me to let me know there is no sale on my website at 6pm est (6 Hours before the sale was set to end) So i looked into it and your app had already turned off the discount/sale I have set for 11:59pm est the same day. A few minutes later I received an order that should have charged the customer $36.99 and sold the item for $9.00. The regular or original price after your sale went off I have $9.00 in the store after researching I found several more. I don't use any other discount services so this was all on your app. Bever in 7 years have I ever had this happen.
Your app was working awesomely then 3/4 through the day on Black Friday it cancelled my ongoing sale for the day did not return all prices back to normal. Customer were paying 1/5 of the price is how I caught it. This is crazy.

Coastal Gifts Inc
United States
About 20 hours using the app
BOLD replied November 30, 2023

We are incredibly sorry to hear about the problem you encountered during your sale. I can confirm our team has reached out to you to help. We take this very seriously and would love the opportunity to investigate the issue thoroughly. Thanks for writing in to let us know!

February 24, 2023

I keep receiving an error 500 all the time on this app which is really frustrating. No way to resolve.

United Kingdom
Over 4 years using the app
BOLD replied February 27, 2023

We are so sorry to hear you are experiencing an error trying to access the app. Our team has reached out to provide you the best support we can. We hope to get you back on track as soon as possible!

October 16, 2017

Was great but now does not work for my timezone and resulted in advertised sales not starting at the scheduled times which was a complete disaster. Submitted support ticket by email and had no response.

Fabrik 7
Almost 11 years using the app
August 13, 2020

seriously how long does it take to get this app back up?????????????????????????????????????????????????????????????????????????

Mary + Marie
Over 7 years using the app
Edited December 20, 2016

At first glance I thought it was a good app, however it conflicts with Shopify's own Google shopping app. It creates a double sale that has to be removed by Bold support. They were happy to rectify this until they identified that the cause of the problem is a conflict between the two apps, they have advised me that they will not continue to do so going forward. I have requested my money back however due to the fact I have had this product for 7 months they have declined and stated that they are unable to inform customers of incompatibility's. their app has even with Shopify's own apps. I will avoid using this company in the future.

Clarity Of Sight Ltd
United Kingdom
Over 6 years using the app
August 11, 2020

I purchased the original Discounts in full and now I'm being forced to upgrade and pay a monthly fee which they said would never happen. Now I'm out my original investment and have nothing to show for it. I'm beyond pissed and no one will even bother to fix the issue.

Cherry Pit Crafts
United States
About 6 years using the app
July 18, 2020

I am so confused with the upgrade. I cant get the sale to tag onto the Wale page. The Discounts are not applying. I am so frustrated!

Mockingbird on Broad
United States
Almost 6 years using the app
September 3, 2021

SLOW... no options, and no stats... used twice and it was a nightmare, every time we had to turn on to test or turn off, had to wait like 30 mins for it to complete....much better ways to accomplish this by simple exports/imports using bulk edit tags etc... and did I mention SLOWWW. Heck I just noticed we been paying for this for years... heck I thought we cancelled it after the trial.. and its $20/month! It's not worth $2/month seriously... and did I mention SLOWWWWWWWWWWWWWWWWWWWWWWW? Will be removing now.

United States
Almost 6 years using the app
BOLD replied September 7, 2021

Sorry for your negative experience with our app. Appreciate the feedback however, we'll let the developers know to look into speeding up sync time.

March 28, 2022

I've been using Bold Discounts for some years. We've recently integrated our stock inventory with an API connection. Since then our promotions have stopped working. Every morning we have to manually reset all our offers. We sent several emails to the support team at Bold Commerce and we are extremely disappointed with their support. Firstly we were forgotten about and now we've now been told that it could take a minimum of 2 weeks just to investigate!!! This is not good enough especially when its a business critical problem. Extremely unprofessional and unhelpful. The app was ok when it worked, but I suggest that you don't download due to their poor after service.

Food For Foodies
United Kingdom
Over 5 years using the app
BOLD replied March 29, 2022

Thank you for taking the time to write in with your feedback. I can confirm our team is looking into solutions for your store and we hope to get you back on track as soon as possible. Thank you very much for your patience while we investigate the issue.