Reviews (1,221)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to schedule and manage sales efficiently, particularly during busy periods like Black Friday/Cyber Monday. It features easy discount application on specific products or collections, and automated price adjustments post-sale, enhancing convenience. The app is noted for its user-friendly setup and reliable performance, even with large inventories. Customer support is frequently praised for being responsive and adept at resolving issues promptly, often outside regular business hours.
Refine
-
By rating
Removing this app because we can't possibly give BOLD any more of our money. The support has been awful, the apps don't work as they say they do and they don't care about our business.
The search feature does not work well, its hard to get what you want from this app. Paid $100 for it and have been waiting months for bug fixes. You also cant stop a bulk edit once its started, I know this is possible as other apps allow you to cancel. These are issues I have contacted support for months with no resolve. It has some nice features but this app really needs some updates and the developers feel its complete the way it is. I wish I would have been able to get it as a subscription so I could cancel but I am stuck with this under performer.
unfortunately you can't select a single variant to be discounted, the entire product and all it's variants gets discounted which is a real shame. i use variants for different formats of images, i.e. prints, canvas etc and only want to discount the canvas prints and don't seem to be able to do it. the variants appear in the product selector, but it doesn't save the single one that is chosen :-(
THIS IS THE WORST APP I HAVE EVER USED - AND THE SERVICE IS TERRIBLE! BE AWARE! I USED THE DISCOUNT TOOL AND IT MESED UP MY PRICING BELOW COST SO I LOST MONEY FOR AN ENTIRE DAY. THE SERVICE REP PROMISED TO FIX THE PROBLEM - AND SEIX HOURS LATER CAME BACK TO ME TELLING THAT I HAD TO MANUALLY CONFIGURE THE 850 AFFECTED PRODUCTS, THE ONLY THING THEY OFFERED AS REMIDY WS 6 MONTHS FREE - WHICH IS A JOKE. I LOST THOUSANDS OF DOLLARS AS A RESULT. ON TOP OF IT ALL - THEY SAID IT WAS MY FAULT. NEVER AGAIN.
Unless you have a TON of time do NOT update this app from an earlier version. I would recommend waiting until forced (cross your fingers it won't happen). They will offer a 'free' manual install if you have a customized theme but I don't know about you, but I don't want anyone messing with my theme code (which they don't have any experience with) with no oversight. Overall I'd lump this app in with the general bad IT practices that are far too common with the Shopify community, but that shouldn't give them a pass. UPDATE: I ended up letting them do the modifications on our store after they assured me that they knew what they are doing. Well, once they did the work (totally unannounced) our cart no longer worked (our customer service let me know) so I had to roll it all back. They also left a published test-product sitting around for purchase.
This app is so complicated and repeated request to customer service were not answered. This was my first time buying it in full and it was a BIG MISTAKE.
There should be an onboarding call or someone to help if you are charging full price upfront.
We would love a refund- since it's apparent we never were able to even set up the first discount but our request for a refund was refused.
BUYER BEWARE
I Had super high hopes for this app but upon installing their "One click install" option, it glitched. my storefront on would sync half of the products. I put in a ticket and am now at the end of my trial and STILL have NO RESOLUTION. I've followed up multiple times and all I keep getting is we'll update the ticket and have someone get back to you... in the meantime, I have an app that I'm testing and it isn't working correctly which is costing me sales. I can see the potential in the app but the customer service does not make it worth it. if you are going through a sale and the app glitches, don't expect speedy resolutions.
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Suddenly just stopped working altogether. I'm trying to run promotions and the app just keeps loading at the start/stop promotion. Hopefully this gets fixed as it was once a trouble-free app.
the app is very slow und buggy. It´s not possible to work with if you a have over 100 Products. Some times a discount works sometimes don't. So I have to deactivate the discount and activate it again. And then its very slow, so i loose so much time!
Aweful customer service...stuck for now 3 days with no help. Already paid for the install and sent multiple messages but no one cares to even respond. I had marketing campaign planned but can't even run the promotions have to push everything back. I would not suggest this app purely based on poor customer service.