Reviews (1,210)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automated price reversal post-sale, which simplifies price adjustments after events like Black Friday. It supports large-scale discount operations and features like sale icons and countdown timers to attract customers. The setup process is straightforward, and customer support is responsive, especially helpful during peak periods and with technical issues like code re-installation.

September 15, 2017

Suddenly just stopped working altogether. I'm trying to run promotions and the app just keeps loading at the start/stop promotion. Hopefully this gets fixed as it was once a trouble-free app.

Nextcigar
Hong Kong SAR
12 months using the app
February 7, 2014

the app is very slow und buggy. It´s not possible to work with if you a have over 100 Products. Some times a discount works sometimes don't. So I have to deactivate the discount and activate it again. And then its very slow, so i loose so much time!

yunikorn
Germany
12 months using the app
November 12, 2016

Aweful customer service...stuck for now 3 days with no help. Already paid for the install and sent multiple messages but no one cares to even respond. I had marketing campaign planned but can't even run the promotions have to push everything back. I would not suggest this app purely based on poor customer service.

Tew Store
United States
11 months using the app
June 14, 2017

Discounts are completely off. I ask for 40% off one, app applies it twice!

Urban Modesty Inc
United States
10 months using the app
November 14, 2020

App cost me money, it wouldn't allow customers to get the discounted price, spent so much on ads to push out pre-black Friday sale and made no sales because checkout wouldn't discount in the checkout, I'm annoyed

blk-ed
United States
10 months using the app
BOLD replied November 16, 2020

Thank you for your honest feedback - we are sorry to hear that you were experiencing some technical difficulties with the app. We have confirmed that one of our experts has ...

November 7, 2019

My MAIN issue is that they falsely advertise with images showing the sale countdown clock on homepages - THEY DO NOT OFFER A HOMEPAGE COUNTDOWN CLOCK. Despite Bold showing many images in their blog and sample websites showing it on the homepage. You can only put the clock on ****individual product pages***.

Additionally, I've had many issues with this app not working properly - one time the sale ...

Delia Langan Jewelry
United States
9 months using the app
Edited November 25, 2020

WHAT IN THE ACTUAL FCK? I HAD MY ENTIRE BLACK FRIDAY SALE SET UP WITH THIS APP FOR THREE SHOPIFY STORES. IT TOOK ME THE PAST 2 WEEKS TO SET UP MY SALES PERFECTLY AND DISCOUNT ALL OF MY ITEMS. TELL ME WHY, TWO DAYS BEFORE BLACK FRIDAY THEY CHANGE THE ENTIRE APP??? NOW THE ORIGINAL PRICE DOESN'T SHOW? ALL OF MY DISCOUNTS I CREATED ARE GONE? I NEED TO START OVER, TWO DAYS BEFORE THE SALE?????? ARE ...

Broken Promises Co
United States
8 months using the app
April 23, 2018

I just watched 2 sales slip through as my discount was having issues mid promotion. No sense of urgency with help support live chat....2-3 days for a "specialist". I used to love Bold, and have many of their apps. However, based on this experience I'll be deleting them.

Also of note, production options does not work with product discount showing the real time pricing change. I was told I would ...

Kuvacanvas
Canada
8 months using the app
May 29, 2018

The app has bug that sometimes changes price to 0 after disabling sale added through this app and sometimes sale didn't even removed from products even after disabling the sale through app.

Upon reporting the issue the app developer told to keep the issue live to check this clearly doesn't makes any sense. We showed them screenshots but they want to see the live issues. They want us to keep the ...

Lashkaraa
United States
6 months using the app
December 10, 2016

Don't waste your money with this app. I wish I hadn't. It doesn't work like they say it will and it's nearly impossible to get help once it's paid for and installed. Many of my items were discounted more than I put in, and right now I set the time for a sale to start incorrectly and it will not let me turn it off or change it no matter what I do. NOT HAPPY with this app & strongly suggest that ...

Down Sunshine Lane
United States
6 months using the app