Reviews (1,210)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its automated price reversal post-sale, which simplifies price adjustments after events like Black Friday. It supports large-scale discount operations and features like sale icons and countdown timers to attract customers. The setup process is straightforward, and customer support is responsive, especially helpful during peak periods and with technical issues like code re-installation.
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Suddenly just stopped working altogether. I'm trying to run promotions and the app just keeps loading at the start/stop promotion. Hopefully this gets fixed as it was once a trouble-free app.
the app is very slow und buggy. It´s not possible to work with if you a have over 100 Products. Some times a discount works sometimes don't. So I have to deactivate the discount and activate it again. And then its very slow, so i loose so much time!
Aweful customer service...stuck for now 3 days with no help. Already paid for the install and sent multiple messages but no one cares to even respond. I had marketing campaign planned but can't even run the promotions have to push everything back. I would not suggest this app purely based on poor customer service.
Discounts are completely off. I ask for 40% off one, app applies it twice!
App cost me money, it wouldn't allow customers to get the discounted price, spent so much on ads to push out pre-black Friday sale and made no sales because checkout wouldn't discount in the checkout, I'm annoyed
Thank you for your honest feedback - we are sorry to hear that you were experiencing some technical difficulties with the app. We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
My MAIN issue is that they falsely advertise with images showing the sale countdown clock on homepages - THEY DO NOT OFFER A HOMEPAGE COUNTDOWN CLOCK. Despite Bold showing many images in their blog and sample websites showing it on the homepage. You can only put the clock on ****individual product pages***.
Additionally, I've had many issues with this app not working properly - one time the sale wouldn't go down and customer service wanted me to wait 24 hours for me to help, meanwhile my customers were able to take advantage of a sale that was supposed to have ended and I wasn't able to stop it.
WHAT IN THE ACTUAL FCK? I HAD MY ENTIRE BLACK FRIDAY SALE SET UP WITH THIS APP FOR THREE SHOPIFY STORES. IT TOOK ME THE PAST 2 WEEKS TO SET UP MY SALES PERFECTLY AND DISCOUNT ALL OF MY ITEMS. TELL ME WHY, TWO DAYS BEFORE BLACK FRIDAY THEY CHANGE THE ENTIRE APP??? NOW THE ORIGINAL PRICE DOESN'T SHOW? ALL OF MY DISCOUNTS I CREATED ARE GONE? I NEED TO START OVER, TWO DAYS BEFORE THE SALE?????? ARE YOU SERIOUS?????
I just watched 2 sales slip through as my discount was having issues mid promotion. No sense of urgency with help support live chat....2-3 days for a "specialist". I used to love Bold, and have many of their apps. However, based on this experience I'll be deleting them.
Also of note, production options does not work with product discount showing the real time pricing change. I was told I would have to pay for customization which is silly.
So, Bold COST me money, therefore, 1 star review. They lose all of my trust based on this.
The app has bug that sometimes changes price to 0 after disabling sale added through this app and sometimes sale didn't even removed from products even after disabling the sale through app.
Upon reporting the issue the app developer told to keep the issue live to check this clearly doesn't makes any sense. We showed them screenshots but they want to see the live issues. They want us to keep the 0 value products live so they check and in the meantime customers keeps ordering those affected products and there's not way to fix all affected products at once. You've to manually update all products because price information completely removed by this app.
If you've thousands of products don't use this app. You'll end up fixing most of the products manually that will consume enough time. Their support is terrible and slow. There's no such term priority in their support activities. Shopify agent told us that bold commerce is working on this issue and when we contacted bold commerce through their chat they said the co-worker will be available next day.
Extremely disappointed.
Don't waste your money with this app. I wish I hadn't. It doesn't work like they say it will and it's nearly impossible to get help once it's paid for and installed. Many of my items were discounted more than I put in, and right now I set the time for a sale to start incorrectly and it will not let me turn it off or change it no matter what I do. NOT HAPPY with this app & strongly suggest that others DO NOT BUY IT!!!!!!!