Reviews (1,210)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automated price reversal post-sale, which simplifies price adjustments after events like Black Friday. It supports large-scale discount operations and features like sale icons and countdown timers to attract customers. The setup process is straightforward, and customer support is responsive, especially helpful during peak periods and with technical issues like code re-installation.

Edited July 4, 2018

can not build discount on homepage and collections,just works on products page,sucker

Igeer
China
25 days using the app
Edited January 6, 2017

I had this app installed on 2 stores for Black Friday. Had to uninstall it 30 minutes after my sale started as it was not working as it was supposed to.

Had been testing them out for about 2 weeks and all the edits I had made on one store, kept copying over to my other store. I thought I was hallucinating.

They acknowledged the issue and blamed it on something about L Frame. They said I could only make changes to one store at a time ( I had both stores open in different browser tabs). It was a pain in the butt to do because both stores are exactly the same, just set up for different currencies.

I moved ahead anyways and tested and tested and tested to make sure everything looked good.

At midnight on Black Friday the app basically crashed. My social media and inbox was a mess with customers complaining that:
1. discounts weren't showing up on product pages.
2. when the discounts did show up, they disappeared by the time customers were ready to check out.

For some customers, worked perfectly fine.

At the end of it all, it turned into a huge administrative headache that we didn't need and didn't do as well as we'd predicted. We believe that this app is the cause.

We historically have just used promo codes for big sales, but wanted to avoid the headache of "I forgot to use the code" and wanted to do sitewide, timed sales.

Cleaning up the Bold mess was an even bigger mess that we're STILL dealing with as customers are receiving their credit card statements.

A few days later I contacted their support to express my disappointment and asked for a refund, they agreed to do so and said it would be done in 10 days or so. I contacted them again after not seeing the refund, they said to check again Dec 25 (????).

As of Jan 5, 2017, I STILL Don't have a refund.

Update Jan 6th. Finally received my refund

Kinkycurlyyaki 3
Canada
22 days using the app
September 15, 2020

I used this app and it worked great during the free trial. Once I used it for a bigger discount on more products, that's when the issue started. First problem, it turned all my "Out of stock" products in to "Sold Out" even though they had been selected to "Continue Selling When Out of Stock". Second problem, after I deleted the discount to correct the issue, the discounted price still continued to show and products continued to show "Sold Out". I manually changed over 100 products to remove the discounted price, but after a few minutes they all went back to the discounted price. I then tried an Import CVS file of all my products with the correct price, and after a few minutes I had the same discounted price and "Sold Out" appear. When I reached out to customer service, the representative kept blaming other applications in my store on the issue. I hadn't had any issues with the other apps that have been working great for months now. I have used the Shopify platform for 5 years, I have a pretty good idea on how the apps work and how they integrate. This new app triggered a series of problems on my website, and they would not want to admit it. I just wanted to uninstall and reinstall the application to see if the problem could be resolved, but they would avoid answering me on whether I could do that or not, so I am uninstalling. I liked the app before the issues. Hopefully, you won't have my same issue. Good luck.

Martha of Miami
United States
20 days using the app
Edited December 2, 2020

Absolutely cannot believe I'm dealing with this on Black Friday weekend. So of course you don't know until your sale is live, but with this app you can't allow the use of any 3rd party payment app (only shopify payments) because if you allow other ones, customers don't actually get a discount. AND customers cannot check out in their selected currency. This has cost me at least one sale that I'm aware of. Who even knows how many more. This app is completely pointless. The only reason I downloaded it was so my customers wouldn't have to enter discount codes. Instead I got 2 other (worse) problems. Will be uninstalling immediately after the weekend. EDITED TO ADD: After having multiple issues with my code after uninstalling their discounts app, I've learned that these problems are KNOWN ISSUES with using their apps!

Paradise Planner Co.
Canada
11 days using the app
BOLD replied December 2, 2020

Thank you for your honest feedback - we are sorry to hear about the issues you have been experiencing and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!

July 31, 2020

Unfortunately, automatic install messed our theme and custom installation by app tech support didn't work either.

Ugritone
Finland
14 days using the app
January 19, 2021

user support is horrible so far (waiting to see). theme install require manual work, and I asked for help. They responded the ticket quickly, but nothing was actually done properly and no discount showed up.

SHAPERX
United States
8 days using the app
BOLD replied February 2, 2021

Thank you for your review. We are very sorry that you experienced these issues during install. We are always working on improving our app and your feedback is very important to us.

September 9, 2018

This app has some major problems and is absolutely the slowest syncing app I have ever used. I made several discounts and added them to my store and they showed correctly. I started running the promotions but when I checked the next morning all the discounts were gone. The product still showed the Sale logo but the price was back to full retail. Support told me I would have to make each discount inactive and let it sync and then activate and sync it again. This took me over 8 hours but worked and discounts were showing again even though the amount of time it took was ridiculous. Next morning I check my site and all the discounts are gone again. I sent another email to support several hours ago but still have not heard back from them. I am looking for another app that will work now.

West Texas Justice
United States
12 days using the app
September 28, 2019

They do not know what they are doing. I asked them questions and they say let me send you some literature. Instead of answering the question. I was unhappy with the service during the trial and I deleted it before the trial ended but the sale is still going on, even though I have written to customer service four times in the past 6 days. I get an email they are going to help me but they dont. I am in bold Hell.

Luscious Leather NYC
United States
12 days using the app
BOLD replied October 1, 2019

Hello there, I just wanted to thank you for sharing your thoughts and experiences, as it helps us evaluate how we are handling inquiries and requests. We like sharing our Help Center articles as it can be helpful to understand what went wrong, and how to fix it in case it were to happen again in the future! We're very sorry you found this to be avoiding answering the question.

We are very dedicated to getting this all resolved for you, and I'm very sorry we have been having some difficulty connecting via phone! I'm hoping that our specialists can connect with you today in order to get this sorted out, so that you no longer have the app on your store as per your wishes.

November 5, 2019

I'm sure this app is useful for smaller shops. Unfortunately, we found it to be very inconsistent and unreliable. Support is very slow and there are features that don't work the way they claim. Shops with collections carrying more than 50 products aren't going to have a good time.

I was very hopeful when I first found the app but left after the free trial to find a more reliable solution.

ROOLEE
United States
10 days using the app
BOLD replied November 6, 2019

Hi there, I just wanted to apologize that you have had a bad experience with our app and our support. We certainly do not want our customers to have a poor experience when working with us, and we sincerely apologize!

Unfortunately, we weren't able to find any correspondence with you aside from this review. Our specialist, Guri, has reached out to you via phone and email in order to see if we can get to the bottom of the issue, as he mentioned that the installation was not completed by our ROBO installer or by our installation experts.

We hope to be able to get in touch with you!

August 4, 2020

SE POTESSI DAREI -1. HANNO SPACCATO IL MIO NEGOZIO RENDENDOLO INAGIBILE PER 2 GIORNI, PER FORTUNA AVEVO UN TEMA DI PROVA ED HO MESSO ONLINE QUELLO VECCHIO. IL SUPPORTO LENTISSIMO è ARRIVATO DOPO DUE GIORNI CON LAVORAZIONE DI ULTERIORI 4 GIORNI. IMMAGINATE SE NON AVEVO UN TEMA DI PROVA QUANTO LAVORO AVEVO PERSO!!

NON ISTALLARE SE NON VUOI DISTRUGGERE IL TUO TEMA.

R.a. Boutique
Italy
10 days using the app