UpCharge Fees Addons Surcharge

UpCharge Fees Addons Surcharge

Reviews (149)

Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to effectively add various surcharges and fees, enhancing pricing strategies and profitability. It supports multiple fee types such as flat rates and percentages, and allows customization based on customer group, country, or cart amount. Merchants note the app's proficiency in managing complex fee structures and its seamless integration with existing setups. The support team is frequently commended for their quick and effective assistance, ensuring ...

November 7, 2021

Nearly 20 orders did not have fees attached before checkout and it cost us hundreds of dollars out of our own pocket in costs that we cannot pass along to our high-profile client. Development support provided an explanation that doesn't align with our testing and apologized for "possible inconvenience" regarding transactions that had already been completed.

Adam Lambert Official Store
United States
2 months using the app
Mageworx replied November 7, 2021

Hello,

Thank you for your feedback.
We are truly sorry for the issues you've faced with.

Our devs have checked the app performance on several accounts and locations.

The app ...

January 11, 2024

Their support team is very helpful, provided quick response and solution. It helps us solved the pickup locations with different shipping fee issue. The app is interface user friendly, only few steps settings. Great app.

NPWe Shop
Hong Kong SAR
2 days using the app
September 22, 2022

No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.

Metal Shelving
Australia
25 days using the app
August 8, 2022

This app is one of a kind in Shopify App Store, Very useful when trying to describe and add fees for your products and cart. I have had a bug when adding a new percentage fee to my theme, I hope they solve it before my test period ends. That way I can be 100% sure to keep the subscription.

Tiendas Pegasus
United States
1 day using the app
July 28, 2022

The app seems to be useful only for flat fees. For fees of a percentage, it's straight up mayhem. They create a product that is $0.01 and apply x number of them depending on the total cost in the cart. So if the total charge is $200, and you want to charge a 3% fee, that's $6 ... So it adds 600 of these 'fee products' charging 1 cent to your cart, so the customer's cart says 601 items in the cart ...

Playa Bike Repair
United States
22 days using the app
Mageworx replied August 5, 2022

I can understand your frustration. We have just made changes to the app that should improve the situation. Let me give you some background on this problem, and describe our ...

March 3, 2022

Great app, responsive support. Only issue is that it wasn't clear this would not work for adding brokerage, tariff & customs fee as % of cart total. I was hoping to use this to add our prepaid customs and tariff costs, as we export to USA from Canada and we prepay all of the extra costs involved with crossing border. It does calculate the fee but I expected the fee could be shown as a line item ...

VR Supplies®
Canada
28 days using the app
November 2, 2018

Avoid this app. For every item fee you want to add it creates an entirely new/separate "product" that appears in your cart, which is unbelievably ugly and confusing to customers. So if you've got 10 actual products in your cart, you've also got 10 fee "items" in your cart, on the receipt/invoice, etc. It's a really poor way to go about adding item fees and it blows me away that anyone thought to ...

HMJ - Wholesale
United States
24 days using the app
January 17, 2024

Does what it needs to do and good quick support. Fixed issue on the same day

Catering Van Alex
Netherlands
About 24 hours using the app
August 22, 2018

This is a fraudulent offer, after a week requesting help for the installation, they tell me that their application only works in the Shopify store, but not in the purchase buttons that one inserts in their own website. This last I realized myself because their technical support did not have the slightest idea of why the product did not work. I do not recommend it.

Caribeexpress
United States
10 days using the app
May 30, 2020

Is it possible to use this app to build conditions from Order Tags, rather than Customer Tags? I have apps that add details of ongoing orders to tags, and I want to be able to specify different payment criteria based on those tags. Those other apps do not add these tags to Customer Tags - only Order Tags.

Pro2Call
Canada
11 days using the app
Mageworx replied June 1, 2020

Hello,

Thank you for reaching out to us.

Unfortunately, it's impossible to create fees based on Order Tags. Please note that fees are applied on the cart page and the app may ...