Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add extra fees to orders, aiding businesses with low profit margins. It's versatile, allowing fees to be added to specific products or based on conditions like customer location or cart total. The app is praised for its user-friendly interface and wide range of configuration options. The support team is highly regarded for their quick response and assistance with installation and troubleshooting. Merchants have found the app crucial in improving their profit margins and customer experience, and in solving unique problems like adding a service fee to all orders or a bottle deposit fee to beer products. The app also enables adding fees for payment methods, a feature not available on Shopify's payment pages.

Edited May 18, 2022

working with customer service they were able to help me with my issue super quick which is dope, so I am happy now. Careful if you get Angie as a rep though she's got a bit of sass and will talk down to you, but other than that, it's good. ORIGINAL:
Be careful, this app could stop your add to cart button from working. Support cannot even figure out why, so I'm literally sitting here losing sales.

United States
7 months using the app
June 23, 2022

From implementation to ongoing support, we couldn't be happier with the Order Surcharge & Product Fees app and the Mageworx team. Great product and partner!

United States
3 months using the app
November 8, 2021

I had some problems on the checkout page. The helpful and friendly team quickly helped me solve the problem. Many thanks for that! Your product is simply versatile and good.

Almost 3 years using the app
August 10, 2021

We use this app to add bottle/can deposits to our beer products in Shopify. We cannot say enough positive things about the incredible technical support that comes along with this stellar app. It does an amazing job, and when we run into a few technical issues, their team steps up to the plate immediately to help walk us through the solution.

Boxing Rock Brewing Co.
Over 2 years using the app
September 13, 2021

This app does exactly what it states and is easy to use. The support on this app is next level amazing. Have reached out to the team many times (when we made changes to our site) for assistance and they are always happy to help.

New Zealand
Almost 2 years using the app
August 25, 2022

The service for this app is outstanding. We had an issue with how the charge was being displayed to the customer and within a day they had it fixed and looking just how we wanted it to.

United States
9 days using the app
August 25, 2022

These stars are for Angie & Valentin. Good customer service! Got help troubleshooting a problem within minutes of my request.

Bree Wein
8 days using the app
September 27, 2021

There are lots of options for ways you can utilize this app and their support staff was fast to respond and very helpful.

Vantage Northeast
United States
Over 1 year using the app
May 27, 2021

Excellent app... and even better customer service! Had an issue and they fixed it within 24 hours. Works great for all of our needs...

Koozee Crazee
United States
About 2 years using the app
Edited January 12, 2023

The new version of the app is even better than the first one! The load times in the Cart are now so fast, you barely feel them.

The app simply does what it should do. The Support is really great, i often reached out to them because i had a question/issue with my app and the often answered in just a few minutes!

buongiusti AG
Over 4 years using the app