UpCharge Fees Addons Surcharge
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (149)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to effectively add various surcharges and fees, enhancing pricing strategies and profitability. It supports multiple fee types such as flat rates and percentages, and allows customization based on customer group, country, or cart amount. Merchants note the app's proficiency in managing complex fee structures and its seamless integration with existing setups. The support team is frequently commended for their quick and effective assistance, ensuring smooth operation and integration in merchant stores.
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Tried the demo store. The processing fee doesn't apply itself of you just click "buy now".
Hello,
Thank you for sharing your feedback. We’re sorry to hear that our app didn’t meet your expectations.
The reason our app currently doesn’t support the ‘Buy Now’ button is that it’s designed to work within the cart, allowing us to provide a more seamless experience during the checkout process. We understand this might not be ideal for everyone, and we’re always looking for ways to improve.
For more details on how our app functions, including this limitation, please feel free to visit our Help Center. If you have any further questions or need assistance, our support team is here to help.
We appreciate your understanding and thank you for helping us improve.
The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!
Great app and really great support which is a deal breaker!
Thanks!
Hello,
Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our app.
Your kind words mean a lot to our team, and we are so grateful for your support. We always strive to provide the best service possible, and it's fantastic to know that we met your expectations.
If there’s anything else we can do for you, please don’t hesitate to reach out.
A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.
The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.
Hello,
Thank you for your feedback.
As a rule, the app loads quite fast, especially if you are using "fixed"-priced ones. Percent-based ones may take a bit longer to load as it's required to calculate the price in the background and cache the fee.
Also, the performance can be affected by other scripts loading in the cart.
You can create several separate fees and make them work for different states using the "Locations" setting.
As for the "Shop" app by Shopify, it doesn't allow integrations. We would be happy to make our app work there, but we cannot do that.
If you experience any difficulties while using the app or have any questions, you can always contact our support team. We'll do our best to assist.
Impossible to use "free" version, if it even exists. Trying to manage the app invariably redirects to a page that forces you to approve payment for premium version.
Hello,
Thank you for your feedback.
We’d like to clarify that our free plan is available exclusively for affiliate/ development stores (Shopify plan - "Development"). For all other Shopify plans, a paid subscription is required to access our app.
If you’re currently using a development store, you should be able to take advantage of the free plan. Otherwise, we’d be happy to discuss our paid options with you and find a solution.
Feel free to reach out if you have any more questions!
App works perfectly and their support team are knowledgeable and helpful. Very responsive and fast on resolving issues. Thanks a lot!
Does what it needs to do and good quick support. Fixed issue on the same day
Spent 2 hrs trying to set this app up today and had no success. I watched every video, chatted with Shopify and reached out for support. No one was able to help me set up % based fees in my store. Don't waste your time or money with this app.
Shopify cannot make this app work even. This is a genuinely awful user experience and none of the content provided helps install this app.
Hello,
We are sorry for the inconvenience you experienced with the app setup.
The app usually comes with automatic installation. However, if the target theme has some specifics (unique selectors or external custom code integrated), additional actions may be required to get the app up and running. As a rule, it's required to add theme selectors to the app settings.
We offer free installation/configuration services and try to process all inquiries timely. However, due to the location of our development office (Europe) and time zone differences, there is a chance we may get back with a minor delay.
Again, we are truly sorry for that. If you ever decide to give the app another try, please feel free to contact us.
We had some issues with the theme we are on pulling incorrect data on the cart page and can say that the support team came through huge for us. They were able to get in and clean up the code/styling to fix the issue and get the app working sat 100%. Thank you to Angelika and her team for helping us out and fixing the issue we were running into!