UpCharge Fees Addons Surcharge

UpCharge Fees Addons Surcharge

Reviews (147)

Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to effectively add various surcharges and fees, enhancing pricing strategies and profitability. It supports multiple fee types such as flat rates and percentages, and allows customization based on customer group, country, or cart amount. Merchants note the app's proficiency in managing complex fee structures and its seamless integration with existing setups. The support team is frequently commended for their quick and effective assistance, ensuring smooth operation and integration in merchant stores.

March 30, 2020

Very powerful and versatile app. A great tool if you want to add fees for your payments methods for example as Shopify doesn't not allow to modify the 'payment pages'. You can also save money with this app as you can add extra fees for shipping so you do not have to pay for a separate app for that. Unlimited possibilities.

The fact you can make a field mandatory and add rules allow you to apply fees to some of your customers only based on their group, country, the amount of the cart etc. I like the fact you can apply fees to the cart or by products too. A lot of possibilities.

I used mine to apply fees when clients are paying in installments with Credit Cards (x2,x3,x4) and fees are adjusted according to their 'discount tag' and options are displayed based on the total cart amount.

The team is amazing and will help you to tailor made the app for your website. I have been impressed by their reactivity, patience and support. Probably the best app I have integrated on my B2B website.

Eyefood Factory PRO
France
Over 3 years using the app
Mageworx replied April 2, 2020

Hello,

Thank you so much for this amazing review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.

Feel free to get back to us if you have any questions or need our help. We will be happy to assist.

Have a wonderful day.

Edited April 3, 2019

Quickly responded to my request and changed an issue within a day! Super appreciative and very happy with the customer service/product.

Edit - months later they still support us and the app. They are very helpful and responsive in development support, and were quick to address and solve any bugs that our template caused. Great team!

Lebermuth Company
United States
Over 3 years using the app
April 14, 2017

App works perfectly and makes it so easy to offer up sell items along with gift wrapping for our customers. The support is beyond amazing! Every question and request was answered quickly, accurately and very professional. I would highly recommend this app to anyone running a store that needs to offer add-ons or up sells on their products.

Rogers Gardens
United States
Over 3 years using the app
Edited October 20, 2022

Update: Support has been very helpful and has investigated into why it was malfunctioning and added a fix. I will continue to monitor, but it seems like the problem has been solved. We would love this app to work perfectly. Have it all set up correctly, but it will all of a sudden not work for some orders. We reached out and they are going to take a deeper dive into why it might not be working.

Simpls
United States
Over 3 years using the app
April 30, 2021

After searching through a bunch of apps, we finally found one that met all our needs! The team at Order & Product Fees were quick to respond and incredibly helpful. Very happy with the app!

Astral Grow
Canada
About 3 years using the app
November 1, 2017

I have this app set up on two different stores. Great app, good customer service. Highly recommended.

Glunt
United States
About 3 years using the app
November 8, 2021

I had some problems on the checkout page. The helpful and friendly team quickly helped me solve the problem. Many thanks for that! Your product is simply versatile and good.

Schulthess-Shop
Switzerland
Almost 3 years using the app
April 15, 2020

The app is really helpful for shops like mine - we’re selling beer and needed extra fee for bottle return system. App was the only one that fitted from 760 other I checked for extra fees. It does everything I need - add fixed fee for concrete items and doesn't apply VAT taxes.
One thing that could be improved - receipt could sum up same fees as one item, because now it's separate for each item. But I'm sure we will get this opportunity as the app will be renewed.

Sakiškių alus
Lithuania
Almost 3 years using the app
Mageworx replied April 15, 2020

Hello,

Thank you for taking the time to leave us such a great review! You made our day! We will have some cool improvements in our road map, which we hope to release soon.

Feel free to get back to us if you need our help. We will be glad to assist.

Have a wonderful day.

May 27, 2020

Amazing support - 5STARS! My first shopify app review because this team deserves it. Fast responses and always willing to have a look! Many others i've dealt with pass the problem on so quickly without having a look at the code

Hats off to Angelika and her Team. I've been using this app for almost a year and while it doesn't charge fees for every order due to issues with cart drawers, 95% of orders are charged which is good for me. Thank you

Samoamarket.com
Samoa
Almost 3 years using the app
Mageworx replied May 28, 2020

Hello,

We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know.

Have a great day!

Edited October 22, 2018

This app helped us customize our fees upon checkout. We were able to combine a flat rate with a percentage of the order total very easily. We also have control of changing those rates and percentages in real time.

As for the service, it was fantastic. They made several customizations to make the app compatible with our site free of charge. Really appreciate the quick communication and follow through!

Market aTuPuerta
United States
Almost 3 years using the app