UpCharge Fees Addons Surcharge

UpCharge Fees Addons Surcharge

Reviews (148)

Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to effectively add various surcharges and fees, enhancing pricing strategies and profitability. It supports multiple fee types such as flat rates and percentages, and allows customization based on customer group, country, or cart amount. Merchants note the app's proficiency in managing complex fee structures and its seamless integration with existing setups. The support team is frequently commended for their quick and effective assistance, ensuring smooth operation and integration in merchant stores.

March 1, 2022

I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.

Wilderdog
United States
9 months using the app
March 26, 2024

The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.

Sunpro Outdoor
United States
5 months using the app
Mageworx replied March 28, 2024

Hello,

Thank you for your feedback.

As a rule, the app loads quite fast, especially if you are using "fixed"-priced ones. Percent-based ones may take a bit longer to load as it's required to calculate the price in the background and cache the fee.
Also, the performance can be affected by other scripts loading in the cart.

You can create several separate fees and make them work for different states using the "Locations" setting.

As for the "Shop" app by Shopify, it doesn't allow integrations. We would be happy to make our app work there, but we cannot do that.

If you experience any difficulties while using the app or have any questions, you can always contact our support team. We'll do our best to assist.

Edited February 13, 2020

Really great work and App. Above all that you adapt the app for your customers so that everything works.

EVENMORE
Germany
8 months using the app
February 1, 2024

The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!

Made for Home
United States
7 months using the app
January 20, 2022

This app is amazing! BUT we cant use it as it is not set up for Australian States! PLEASE can you do a upgrade on it!

Able Westchem
Australia
8 months using the app
Edited November 23, 2016

What a great little app this is and fantastic support too.
It required a little tweak to make it do exactly what I needed - which the developer suggested and implemented very quickly.
Highly recommended!
www.absolutelypure.com

Abspure
United Kingdom
7 months using the app
October 22, 2018

This app is great. We provide a somewhat niche service to our customers which requires us to have a little flexibility with how we charge our customers. This app provides just that. Customer service is friendly, quick, and extremely helpful. They were also very patient with us since we have very little understanding of coding and the technical side of Shopify in general. We would definitely recommend this app to any shop owners needing extra flexibility and freedom with charging their customers.

Photo Album Rescue
United States
7 months using the app
August 25, 2021

I use this product to add steel surcharge fees to products. This application doesn't work well at all. As you need to update fees to the new rates the new fees do not show up. The application even started pulling multiple fees to a single product. The support team is horrible. After multiple emails I never received help or solved the multiple problems. This application should not even be available to purchase in Shopify.

Langefels Equipment Co LLC
United States
7 months using the app
Mageworx replied September 17, 2021

Hello,

Thank you for sharing your experience with us.

We are truly sorry for the difficulties you've faced with.

We reviewed all your tickets. All of them were processed in a timely manner and the app itself is configured properly.
You've got multiple fees applied to a single product because you have several active fees that meet the condition for that product. You need to review your fees and remove/deactivate the extra ones if needed.
We weren't able to reproduce the issue with outdated rates and asked you to send us additional details (Ticket #99568) this week.

We are always here to assist but we need your feedback on our replies to be able to assist.

Looking forward to hearing from you.

Have a great day!

Edited May 18, 2022

UPDATE:
working with customer service they were able to help me with my issue super quick which is dope, so I am happy now. Careful if you get Angie as a rep though she's got a bit of sass and will talk down to you, but other than that, it's good. ORIGINAL:
Be careful, this app could stop your add to cart button from working. Support cannot even figure out why, so I'm literally sitting here losing sales.

ecomprepnpack
United States
7 months using the app
December 19, 2018

I have had this APP for over a year, and it works wonderfully! The customer service is Awesome!!! Whenever I had a question or needed something, they always get back very fast, and go above and beyond!! Great Job!! Thank you!!

JapanGifts.jp
Japan
7 months using the app