
UpCharge Fees Addons Surcharge
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (100)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy setup, enabling them to apply percentage-based and dollar fees at checkout efficiently. It effectively manages tariff taxes, credit card fees, and special shipping conditions with customizable complex fee structures. The customer support team is highly praised for their responsiveness and ability to tailor the app to specific merchant needs and website integrations.
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Maggie is absolutely amazing at her customer support! We spoke very briefly about our issue and she was off and running making the necessary corrections to get our business back up and running in no time! I love a product that has a team of technicians behind them to help you at any time. Maggie deserves a raise!!! She found our issue very quickly and even made a helpful suggestion to improve our operating efficiency! Love love love this app & its support team. Well done...A+++!
Thank you so much for the glowing review! We’re thrilled to hear that Maggie was able to assist you so efficiently and make such a positive impact on your experience. We’ll be sure to pass along your kind words — Maggie definitely deserves the recognition!
We’re so glad to know that you love the app and the support we provide. If you ever need anything else, don’t hesitate to reach out. Your satisfaction means the world to us!
Thanks again for taking the time to share your feedback! A+++ is music to our ears!
This app was a a godsend with the introduction of tariffs on the products we sell into the United States. It took a little configuring and working with tech support to get it working how we needed but we're really happy with the result. I'm not sure what we would be doing now if it wasn't for this app. Their customer service is really responsive and helpful as well.
Thank you so much for your kind words! We're thrilled to hear that the app has been such a valuable solution for your business, especially with the added complexity of new tariffs. It’s great to know that our support team was able to help you get everything set up just right. We truly appreciate your feedback and your trust in us - please don’t hesitate to reach out if you ever need anything in the future!
Really solid app — setup was simple and didn’t take much time. We used it to add import tariffs, and it worked just the way we needed. Didn’t even have to reach out to support. We’ll see how it goes over time, but so far, it’s been great.
Thank you so much for the great review! We’re glad to hear the setup was smooth and that the app worked perfectly for your import tariffs — and even better that you didn’t need any support! We appreciate your trust and hope it continues to serve you well over time. Don’t hesitate to reach out if you ever need anything!
This app is exactly what we needed. Installation was a breeze, and their support team is amazing, they helped us resolve a design issue in under an hour. The app is super powerful and handles complex use cases like tariffs and additional product add-ons perfectly. Highly recommended if you're looking for a reliable, flexible solution.
Thank you so much for the wonderful review! We're glad to hear the app is meeting your needs and that the installation and support experience were smooth. It's great to know it's helping you handle complex setups like tariffs and add-ons — that's exactly what we aim for! We're always here if you need anything. 😊
We needed this app for a particular use case to charge shipping on products that are certain marked in the backend as "don't require shipping" for technical reasons. So far it works really well and support has been super helpful and responsive with customizing the look and feel, answering questions and resolving any issues along the way
Thank you so much for your thoughtful review! We're glad to hear the app is working well for your specific use case, and it's great to know our support team has been helpful and responsive throughout the process. We’re always here if you need further assistance — and we truly appreciate your trust!
Not recommended this app. The app cannot fulfill what I need and customer service representative agreed about that. After that, I uninstalled it and still charged me 9.99 even within 14 days free trail. I don't know why!!!
Hello,
It looks like you initially installed and activated the app’s free trial back in June 2023. Since the trial period is only available once, it had already expired by the time you reactivated the app on April 26, 2025.
As a result, when you approved the app charge on that date, it automatically started a paid subscription without a new trial period.
We've gone ahead and issued a refund for the latest app charge invoiced on May 4, 2025 for the billing period Apr 26, 2025 – May 26, 2025 on May 5, 2025.
The amount should be back to the source account as per the bank's processing timelines.
Please let us know if there is anything else we may assist you with.
Maggie & the team at Mageworks are always so helpful! I love this app and so appreciate the great customer service they provide.
Thank you so much for the kind words! We're thrilled to hear you're enjoying the app and that Maggie and the team have been helpful. We truly appreciate your support and are always here if you need anything! 😊
We use UpCharge to help pass along the credit card fees that we are charged. At one point I needed product support and their team was quick to respond and resolve the issue. I received a response and answer within minutes of emailing them.
Hello,
Thank you for your 5-star review!
We're glad UpCharge is helping you manage credit card fees effectively. It’s great to hear that our support team was able to assist you quickly - we always strive to provide fast and efficient service.
If you ever need anything else, don’t hesitate to reach out!
Installed this app needing a solution for new tariff taxes/surcharges that now apply in varying amounts to select products (not all) we sell.
The UI for this app is good and setup was straightforward. It would allow me to setup different % based or $ amount surcharges based on a variety of conditions, which suits our needs well. Basic setup was easy.
There was some delay (minutes) before the first fee I created started showing up, but that was ok and once it showed up further changes worked instantaneously.
Our % based fee for a specific product looked good on the Checkout page - the app adds a product, which is bundled with the applicable sale item and gives a clear picture of what the fee is for and amount in both %s and $s.
Very dissatisified with presentation on the Cart page. We are using Pursuit theme and it added multiple CartItem__Property rows to the product listing in the cart, which would be fine except they contained div and parameter names (code) and were not user friendly. I was unable to find a solution for this on my own and could not wait for dev team to respond.
There are some advanced setup options with no info or help available in the UI or app documentation, and I suspect it was these options that were causing our problems. I tried adding various divs to the fields but seemed to have no effect. While we wanted to use the required hidden fee option, I was not able to get any options to work (radio button, checkbox, drop down, etc.). Perhaps it was a compatibility issue with our theme (pursuit).
The app is pretty invasive by adding exclusion conditions to numerous (but not all?) Product Collections in our store, which were NOT removed when I uninstalled and had to be removed manually.
Update: The team responded very thoroughly and responded to the issues I experienced.
Private line item properties are used to store and display detailed information about the surcharges during checking, which are supposed to be hidden from customer-facing views according to Shopify guidelines. So the fact that they are being displayed is an issue with the Pursuit theme we are using. A small code snippet can resolve this.
The conditions that were displaying in the collections were a legacy feature that is no longer needed and was removed so future users won't have this issue.
Thank you for your detailed feedback. We're glad to hear that the app's setup process and fee configuration met your needs and that it performed well on the Checkout page.
We're sorry to hear about the issues you experienced with the Cart page presentation and understand your frustration. We did receive your support ticket, and while the solution for the cart display issue was relatively simple, unfortunately, we weren’t able to process it the same day - which we regret.
Regarding the advanced setup options and compatibility with your theme, we're continually working on improving documentation and support for a wider range of themes. We also appreciate your note about the collection exclusions and will review that behavior to ensure a smoother uninstall process in the future.
If you decide to give the app another try, we'd be happy to assist with full setup and theme integration to ensure everything works as expected. Thanks again for sharing your experience - it helps us improve.
Downloaded and added this app after having issues with another app not loading. Did have a singular issue that was resolved within a few hours and no longer have the issues. I am using this app to add fees for handling and service fees to pass onto the customer. It's been a breeze to use. I do recommend this app for anyone needing this service.
Hello,
Thank you so much for your 5-star review and for sharing your experience! We're glad to hear that our app has been working smoothly for your needs and that our support team was able to assist you quickly.
It's great to know that adding handling and service fees has been a breeze for you! We truly appreciate your recommendation and are always here if you need any further assistance.
Thanks again for your support! 😊