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Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its product bundling capabilities, which enhance customer experience and streamline operations. The setup is quick and intuitive, allowing for the creation of attractive product bundles with custom pricing. It integrates well with Shopify stores and offers extensive customization. The analytics dashboard provides valuable insights for data-driven decisions. The app boosts sales by suggesting relevant add-ons, increasing the average order value. Support is responsive and knowledgeable. The user-friendly interface and automation features save time and effort, making it a valuable tool for optimizing product bundling strategy and increasing sales conversions.

November 3, 2023

The experience has been extremely disappointing. Product has a lot of bugs in terms of look and feel, and internally some basics are not put in place.

Anya Active
Singapore
About 2 months using the app
PickyStory replied November 6, 2023

Thank you for your feedback. We are sorry to hear that you didn't get the expected experience from our product. We checked that case and it looks like you didn't enabled the localization toggle to enable translations.

Our team reached out to you and we hope to solve it quickly togheter.

Thanks,
PickyStory team

November 12, 2023

It was the worst possible experience. I will write in detail later.

Kraftcover
Turkey
14 days using the app
PickyStory replied November 14, 2023

Hi,

We checked your account and it looks like we addressed your issues fully regarding a translation that you requested and image ordering in the widget. Our support team reached out to you to update you about it.

We are sorry to see that you felt this about the experience with PickyStory. We reached out to you again to see if we can help with anything else.

PickyStory team

December 7, 2023

Revealing the truth behind this app!! I dont usually write review for apps but because this one has such a high rating, which duked me into downloading the app, I am going to leave 1.

This app tagged all of the sales that my store generated and claims that the sales are from the app. I would have generated these sales without this app. Then tried charging me $50 a month, additionally they take 1% of revenue!!! WHAT A SCAM THIS APP IS

Overnight Lobster
United States
About 4 hours using the app
July 4, 2023

Increased price of app by 5x! We have been using this app for a couple of years just for the combo product feature - really disappointed they increased our monthly price from $30 to $169! Have now found another app called Simple Bundle which is only $24 a month and does the same thing.

Waist Train
United Kingdom
Almost 2 years using the app
PickyStory replied July 4, 2023

Thank you for your review.

We are sorry you didn't have a positive experience with us lately. We contacted you several times in the past weeks to hop on a call with us so we can assist you with picking the best plan for your needs.

We just contacted you again and hope that we can connect this time.

PickyStory team

July 18, 2023

This is app has really given me pain in my butt. I told them to solve a issue I was facing after turning one off there option they weren't able to do that and told me to do so... What kind of support is this who tells there clients to solve the issue by there own self's?

The Modest Home
United States
4 days using the app
PickyStory replied July 20, 2023

Thank you for your review.

We are sorry you didn't have a positive experience with us lately.

We just contacted you to hop on a call and solve this issue with our technical team

PickyStory team

February 10, 2023

They did an update in December in the middle of Christmas promotions which completely changed the app. Not only that, it changed my $58 product to a 58% discount and WENT LIVE. The pop up in the cart didn't work and we spent 6 hours on chat support with someone who didn't know ANYTHING. This is like like 3rd time this has happened. Good news tho. She offered to get the engineers on solving the problem asap. I explained it was a Christmas promotion that we had heavily advertised and it was not working. They did get back to me - last week. That's February. And the support said "here it seems to be working fine" sorry for the delay. PS - NOT working fine. They also changed the billing from $9.95/mo to a bill that changes based on how much revenue you bring in. WHAT? So my bill jumped to $50/month for no additional benefits. The service is TERRIBLE. The product changes frequently and there are SO many bugs.

Glacier Peak Holistics
United States
Over 1 year using the app
PickyStory replied February 12, 2023

Thank you for your review. We are sorry that your experience with us wasn't at the expected level. We'll investigate the shown price issue to see what happened in this particular case. Regarding the app's pricing, it's clearly structured on Shopify's app store and on our website. We charge based on the amount of revenue generated through the app, the app is free for up to $100 of generated revenue, and then the price increases based on the amount charged every month.

We reached out to you directly through email to see how we can help you to solve this issue.

PickyStory team.

December 5, 2022

since last week I haven't been able to access the app. it gets in a loop of logins. it asks to install the app (it is installed) then says it isn't avaible. PLEASE help.

panou.br
Brazil
Over 1 year using the app
PickyStory replied December 6, 2022

Hi,

We’re sorry to hear that you have experienced this issue. We talked over the phone, and it seems that the issue is resolved now.

Feel free to reach out to us via live chat if you need any assistance.

The PickyStory team

November 22, 2022

I uninstalled this application because I was changing the theme for my store. I was going to reinstall it after the switch, but I will never work with this developer again. Aside from the monthly fee, there was an unspecified charge on my bill after the uninstallation. I asked the developer to explain and specify the reason for the charge; they claimed I breached the tier by generating sales with their application. However, their application was barely functional for my site. I asked them to specifically explain the sales generated through their application, but they failed to do so. They are still keeping the money, and their customer service is extremely poor. I am very upset with this developer, and I do not recommend their application to anybody.

Arifoglu Bazaar
Germany
6 months using the app
PickyStory replied November 22, 2022

Hi Tankut,

We reached out to you regrading this issue and offered to book a call in order to resolve this. Looking forward to speaking with you.

PickyStory team

March 8, 2022

They indicate that the basic price is $9.50 but it is not, it is really $14.50.
Change the price and do not cheat, I hate these companies that put hidden prices. I proceed to remove my subscription.

Johndog
Ecuador
About 1 month using the app
PickyStory replied March 8, 2022

Hi,

Unfortunately, this isn't correct. After checking your account, you were subscribed to an older plan version which was priced at $14.5/month. We changed the basic price for new customers to $9.5 as we do from time to time to promote the app.

We invite you to contact us directly in order to solve your issue.

Thanks,
PickyStory Support

December 8, 2020

They promisse features within a deadline of week and they never endup on delivering it. This is a terrible bundle plugin and the customer support is by far the worst we've encoutered so far.

Fierceness
Portugal
27 days using the app
PickyStory replied December 9, 2020

We are sorry to see that you decided to leave this type of review although we did everything we can to explain that we are building the next version of the app which will support displaying bundles on any page (the function you were looking for). As a business, you can understand that development is unexpected and sometimes take a bit more time. We updated you that the new version will be available in several weeks, but unfortunately, you didn't give us a chance to work with you on that. We are still welcoming you to reach out to us so we can make sure the new functionality will be integrated into your store.

Alex G.