Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and flexibility in managing and customizing product variants, including image addition. It's particularly beneficial for businesses with complex product lines and customizable offerings. The app integrates well with Shopify stores and various themes. Many commend the customer support team for their quick responses, helpfulness, and assistance with custom development work.

December 28, 2022

This is an amazing app for our online store! We have a store that sells Personalised Gift Hampers and wants to come up with more customisable options for the customer to select. BSS Commerce's app helped us achieve that.

I had a bit of trouble when setting up the App so I contacted their customer support via the live chat channel and got help from the support agent June Nguyen within seconds. Despite the slight time difference, she and her tech team did an amazing job. She provided comprehensive explanations and kept me updated at every step along the way. The technician, Developer Nguyen The Huy also helped me resolve the problem very quickly and accurately, and everything on the site now works exactly how I wanted. It's reassuring to have an App with great and timely customer support.

Fantastic support team and I would highly recommend this App if you're looking for a customisable option for your product page.

Yours Sincerely
Australia
19 days using the app
BSSapps (by BSS Commerce) replied January 5, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

October 4, 2022

I used this app to add colour swatches to our products as the number of variants allowed in Shopify did not meet our requirements. This app is easy to use and understand and helped us create a solution that did not require excessive cost and time spent on it. The support for the app is excellent, with special mentions to Josephine Dao who has been a great help with answering our requests quickly and to the dev Son PT, Huy NT, Duong ND who have made some changes to the front end of the app so it fits our requirements.

Jo & Co Home
United Kingdom
15 days using the app
BSSapps (by BSS Commerce) replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

November 23, 2022

I use this app to help me provide customers with various options for our custom made products. June & Nguyen were awesome to work with and solved our problem very fast!

Zorian Sports LLC Baseball
United States
15 days using the app
BSSapps (by BSS Commerce) replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

May 11, 2023

Amazing customer service and app! We had a few issues with integration due to the pre-existing customizations to our theme, but the BSS Team was so responsive and helpful in ensuring everything worked properly. We're very happy with the performance of the app and the world class customer support. Highly recommend!

L&C Cabinetry
United States
12 days using the app
BSSapps (by BSS Commerce) replied May 16, 2023

Thank you so much for your 5 star rating!

We are delighted that you're so happy with the performance of the app and our customer service. We appreciate a lot for your kind words and we are glad that our team was able to help with the integration issues.

Thank you for the recommendation, we really do appreciate it.

October 10, 2022

I had two small issues and they were resolved quickly. I worked with Joy twice and developers Huy NT and Nguyen The Huey. I'm currently on the free plan and it suits my needs, but once I need more product options I feel confident in choosing this app for a paid version.

Q Signature Gallery
United States
12 days using the app
BSSapps (by BSS Commerce) replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Edited April 4, 2023

Great app and absolutely great customer service!
I would definitely recommend this app.

And Emma one of their customer service execs is wonderful, very knowledgable ane helpful

ooqood
Qatar
11 days using the app
BSSapps (by BSS Commerce) replied April 11, 2023

Thank you so much for your 5 star rating and for such kind words! We are happy to hear that you've had a great experience with us and that you would take the time to recommend us to others. Our agent works very hard to ensure each and every customer has the best support and we're delighted to have made a positive impact on your experience. Thank you again!

June 6, 2023

Product Variant Options by BSS Commerce is an absolutely superior product. It's an elegant, well-designed solution for Shopify stores with product lines that have a complex array of variants. If you're looking for an app that will implement both product pricing with dynamic updating AND conditional logic - look no further. It handles the creation and assignment of option sets beautifully, as well.

When I did run into an issue, their support team was friendly, professional, and handled the problem that very same evening for me. I cannot recommend this product highly enough!

Heart and Sol Designs
United States
10 days using the app
BSSapps (by BSS Commerce) replied June 7, 2023

Thank you so much for the 5-star rating!

I'm so pleased to know you had a positive experience using Product Variant Options by BSS Commerce. We strive to provide our customers with the best service and the best platform possible. We're glad to hear that you found it elegant, well-designed, and that our support team was quick to help.

Thank you for your kind words and for your support!

April 8, 2022

I have a store with customized products and this app solves my problem. I love this app, it's awesome! :)

Usb Love Box
Romania
9 days using the app
BSSapps (by BSS Commerce) replied April 13, 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

March 10, 2023

Emma solved my issue quickly and the app works great. **********************************************

Ungalli Clothing Co.
Canada
9 days using the app
BSSapps (by BSS Commerce) replied March 15, 2023

Thank you so much for the 5 star rating! We pride ourselves on providing an excellent customer experience and it's wonderful to hear that you had a good one!

July 15, 2022

Hi everyone, we downloaded this app to add "ring size" section and "file upload" section to our shop, we like what they offered and what we have now :) and we specially thank to Jonas, he has been very helpful, answering all our questions and trying to help :) totally recommended!

somethinggoldjewelry
Bulgaria
9 days using the app