Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, versatility, and reliability in offering a variety of customizable product options. They value the image customizer feature for enhancing customer experience and the ability to add extra charges for additional options for revenue generation. The app's seamless integration with Shopify themes and fast performance are also praised. The support team is recognized for their quick response and professionalism. Some merchants suggest improvements such as cart option editing and a longer free trial period. The app is considered good value for money.

January 5, 2023

I've had Custom Product Options installed for about a year now. Cannot fault the app or the service provided by the team.

There's been numerous times I've called upon the help of the developers for various reasons (never for a fault of the app). They are so quick to respond despite being on the other side of the world to me! And they always nail it first time around!

So pleased I stumbled across this app, it makes my online store function exactly as I need it to! Cheers guys!

The Cheers Co.
About 2 years using the app
January 20, 2023

We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.

Sugarfinery London Limited
United Kingdom
Over 2 years using the app
February 23, 2023

I just installed the app today and had a few minor issues that I couldn't figure out. The tech team held my hand and responded via email immediately with solutions that were easy to follow. We can now offer workshops with variants that have add-on fees, and limit the total class size at the same time. So grateful for the help they provided today! As for the app - so far so good!

Lake and Local LLC
United States
23 days using the app
February 23, 2023

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!

Crystal Imagery
United States
Almost 5 years using the app
Edited January 7, 2023

GOODBYE PRODUCT VARIANTS!!! CPO allowed me to get rid of product variants - which were causing so many issues for my store. The new CPO app is really a game changer - it makes life so much easier for us. Plus, running upgrade product reports are much easier. IF VARIANTS ARE CAUSING YOU PROBLEMS, THIS APP SOLVES IT!!!!!!!! THANK YOU W3 TRENDS!!!

United States
2 months using the app
November 30, 2022

I loved their support. They even went above and beyond when I couldn't figure it out and did it for me. Just be nice and descriptive about what you're trying to do they want to help you make it work.

Insane Haunt Productions LLC
United States
7 months using the app
January 18, 2023

Very good app and the people there are very nice.
With this app I finally got all my expectations from Shopify.
Thank you guys.

My Store
United States
3 days using the app
November 16, 2022

Absolutely amazing. I'm using Sense theme so asked the team to install the app manually. It was done within 10 minutes and every tiny thing I wanted changed/edited was done incredibly quickly. Absolute stars, thank you!

United Kingdom
6 months using the app
October 5, 2022

Great customer service. I don't have much experience with the app performance yet. However, the customer support has been really great with very quick responses and solutions to my questions. With the free trial and efficient services, it's a no-brainer to at least TRY this app out! Thank you W3trends team!

United States
2 days using the app
April 5, 2023

I didnt end up using this app. But im leaving 5 stars for customer service! they were quick and very helpful.

United States
32 minutes using the app