W3 Custom Product Options , 302 reviews

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
    274
  • 4% of ratings are 4 stars
    13
  • 2% of ratings are 3 stars
    5
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

July 3, 2023

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

California Diesel Manufacturing Shop
United States
11 months using the app
W3trends replied July 3, 2023

I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours.

For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at support@w3trends.com if you still need assistance, and we will be happy to address your concerns.

We hope to hear from you soon.
Thank You

November 24, 2020

Support does not exist for this app. They send us an email with 3 video link which did not help to resolve our problem. The app could not be set properly and worst, it brings but to the cart page.

Paul Jarrel
Spain
3 days using the app
W3trends replied November 24, 2020

Our customers are our number one priority. I apologize for your negative experience. It is standard procedure for our agents to send our customers tutorials before we are granted access to one's store. When we were available to assist our app had been uninstalled from your store. We would be happy to assist you if you are interested in trying the app again.

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