Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities and user-friendly interface. They appreciate its reliable performance, seamless Shopify integration, and features like conditional logic and image customizer. The support team is praised for their quick responses and helpfulness with various issues. Merchants also note the app's affordability and value for money, stating it has streamlined operations and boosted revenue by offering more customer options.

July 3, 2023

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

California Diesel Manufacturing Shop
United States
11 months using the app
W3trends replied July 3, 2023

I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours.

For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at support@w3trends.com if you still need assistance, and we will be happy to address your concerns.

We hope to hear from you soon.
Thank You

November 24, 2020

Support does not exist for this app. They send us an email with 3 video link which did not help to resolve our problem. The app could not be set properly and worst, it brings but to the cart page.

Paul Jarrel
Spain
3 days using the app
W3trends replied November 24, 2020

Our customers are our number one priority. I apologize for your negative experience. It is standard procedure for our agents to send our customers tutorials before we are granted access to one's store. When we were available to assist our app had been uninstalled from your store. We would be happy to assist you if you are interested in trying the app again.