Reviews (296)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust customization options, including conditional logic and image customization. They praise the responsive and helpful customer support, which assists promptly with integration and issues. The app is valued for its affordability and positive impact on sales and customer satisfaction. Installation is straightforward, supported by comprehensive documentation and tutorials, with continuous improvements based on merchant feedback.

Edited October 11, 2023

I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.

modbox USA
United States
Over 2 years using the app
Edited June 26, 2018

Great app! It helps our store with offering customizable options to our products. The support is great and very helpful with all of our needs. Highly recommended!

Alban Football
United States
Over 2 years using the app
August 18, 2016

We have over 800 products on our store which all need personalisation so this app is great for us.
Brad's support is great too - would highly recommend this app to anyone

Tara Lara Lou Lou
United Kingdom
Over 2 years using the app
August 18, 2022

I have been using this app now for about a year and it is brilliant. I have an online only store for personalised baby gifts and I am able to tailor the personalisation options to my needs to easily, far better than previous apps I have used. The team is also super responsive and helpful with providing advice. Definitely would recommend.

Bunny & Co
Australia
Over 2 years using the app
Edited January 13, 2023

Great customer service! I've reached out several times and have gotten answers within minutes that have solved any issues we've had.

The app is also super easy to use. We use it across multiple stores. Would recommend!

Evil Geniuses Shop
United States
Over 2 years using the app
February 5, 2018

We've been using this app for almost 2 years now, and it's been great. The support always responds if any issues arise, and the app has helped us provide a essential functionality to our website.

The Hanging Branch
United States
About 2 years using the app
November 9, 2020

Very easy to use app! And customer service has been top notch! We switched from a different custom product app by another company - the other app was glitchy & hard to get a response. Glad we switched! We are very happy.

You Are Beautiful
United States
About 2 years using the app
January 7, 2020

Shopify defaults to 3 levels of product options, and lets you create variants along those 3 planes. I needed to offer customization on 4 levels, and CPO has been OUTSTANDING in that capacity. It's so versatile, that I even offered a 5th aspect of customization that has an upcharge. Not only is the app versatile, it includes extensive easy-to-implement instructions. And the one time I hit a snag using snippets, their support team quickly helped me out with easy communication and intuitive understanding of a shop-owners needs. Worth every penny!

Sugar Spider
United States
About 2 years using the app
February 18, 2019

Have used this app for a good few years and support and back up is 1st class.... Highly recommended.. Keep up the good work!

EllieBeanPrints
United Kingdom
About 2 years using the app
November 11, 2020

I've tried most of the Custom product options apps there are on the app store, and this one is by far the one that suited my need most. The live preview, conditional logic and extra costs on options let you create just about everything you need. The user interface is quite user-friendly in my opinion, and if you have any questions or problems, the support team is very responsive and friendly. It may require a tiny bit of coding to entirely customize some details of your own options, but if I managed it, so can you! Thanks again Justin and Megan for helping me throughout my journey :)

Timeless
Switzerland
About 2 years using the app