Reviews (296)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust customization options, including conditional logic and image customization. They praise the responsive and helpful customer support, which assists promptly with integration and issues. The app is valued for its affordability and positive impact on sales and customer satisfaction. Installation is straightforward, supported by comprehensive documentation and tutorials, with continuous improvements based on merchant feedback.

February 3, 2017

Love It!!!!! So easy to use and the Conditional Logic feature is great, super fast response from support staff, a must have app

The Hat Lab 2
United States
11 months using the app
February 22, 2017

So far so good! Just installed custom options and it's pretty easy to use. Had one little issue that they handled for me in just a few minutes. Great job guys!

I'm definitely going to check out their other apps.

Angelos Pizza Rootstown
United States
11 months using the app
April 11, 2018

Great Customer Service Fast and Prompt Communication and respond to my questions, Megan helped me solve an Issue fast.

Jmotor World
United States
11 months using the app
Edited February 29, 2016

Jason Belden and Brad Gilbert was a huge help, can not thank you enough. You've helped me get my website off the ground!
this is an amazing app. would highly recommend. Fantastic customer service!!

Embroidery Wear
United Kingdom
11 months using the app
March 15, 2017

Awesome Customer Service! Any issue I have had has been resolved quickly!

City Chapters
United States
10 months using the app
August 27, 2021

Great app, particularly if you have multiple items and various upsell options. There are some areas where the User Interface could be a bit clearer / more intuitive, but once set up this works great. Also the support team respond very quickly and are extremely helpful (thanks Jason!). Recommended.

Oh Flick
United Kingdom
10 months using the app
March 26, 2021

Very happy with the overall design and capabilities of this app, the BEST out there and we've tried others that did not provide as many options and were not user friendly. This app team will not only support you directly, but they have also taken time to create many useful video and written tutorials on how to use this app to get the best out of it for your store, which most developers do not offer. We have received unbeatable customer service every time we contacted support. They have always provided us with exceptional and prompt support, always very professional and knowledgeable, a pleasure to work with. Thank you Jason and the whole W3Trends team!! Highly recommend this app and team, stop looking, you found them here.

T H R E E L I S T
Canada
10 months using the app
Edited July 30, 2021

I've been using this app for almost a year now. After going through some theme updates, the team at W3 Trends have been more than helpful in ensuring that Cusotm Product Options works properly with each update. Top Notch customer support!

4WD CREW
United States
10 months using the app
July 27, 2017

Easy to use! Wonderful tool that customizes to your liking. Need help? Their support team is wonderful. Justin in particular has been amazing to work with. Zero complaints! Thanks for providing such a wonderful tool!

Pawpculture
United States
9 months using the app
Edited November 19, 2020

I had been struggling to fix my store and having difficulty figuring out some issues that were causing errors with the appl. I spent time with Justin who help me fix a few simple things and now this app is doing exactly what I need it to do. Thank you for your help. This app works perfectly for my store!

Emerald Car Mats
United States
9 months using the app