Reviews (296)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust customization options, including conditional logic and image customization. They praise the responsive and helpful customer support, which assists promptly with integration and issues. The app is valued for its affordability and positive impact on sales and customer satisfaction. Installation is straightforward, supported by comprehensive documentation and tutorials, with continuous improvements based on merchant feedback.

February 8, 2018

I've tried other custom product options apps before. This ones suits us best.
It does not wreck themes with too much extra code. Product works perfectly for our purposes, which is adding some customer customization options for extra cost.

Great support that looked into all issues I was having and read my mind in customizing my theme.

Highly recommended!

Avida Healthwear Inc
Canada
Over 4 years using the app
September 21, 2022

This app has been a life saver for our company. We have very specific products with a lot of personalization. Custom Product Options has given us the opportunity to positively communicate the needs of the shopper when they are trying to purchase. We would be lost without this APP. Highly recommend.

Love Leigh Gift Co.
United States
About 4 years using the app
March 20, 2023

App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.

Bladetech Hockey
Canada
About 4 years using the app
September 14, 2020

The support team is amazing, quick, helpful and thorough! Megan, thank you! We added another app that messed up some formatting and Megan helped identify the issue and address it quickly and seamlessly.

Sniper Skin Sports
Canada
Almost 4 years using the app
June 1, 2018

THIS IS THE BEST! I tried the "biggest" and these guys BEAT THEM hands down! First, they answer their phone. Second, they reply to emails and actually read what you ask, instead of sending CANNED Answers. They are SUPER SKILLED. And, if you do NOT get their QUOTES then you are missing BIG TIME! Especially if you sell expensive stuff, like I do.. https://www.tacticalflowmeter.com/

Tactical Flow Meter
United States
Almost 4 years using the app
Edited February 8, 2024

I have been using this app for about 4-5 years now. The fields are pretty easy to do for all my personalized items I carry on my website. I stay with this company because they respond to questions or issues very quickly. I have had some hiccups over the years with changing themes on Shopify and this company always made sure all my custom fields got transferred over properly. I use other apps for other related things here on Shopify and sometimes I am lucky to get a response but with this company I know I will hear from them quickly. If you are looking for a good easy custom/personalized fields app and like old school customer service where people actually care about helping then this is the app for you!

Girly Girl Tutus
United States
Almost 4 years using the app
May 22, 2019

The app is great, the interface is simple and the capabilities match the product description. More than that though, the team at W3 Trends was outstanding, quick to respond, went above and beyond and really came through in the end. It is a huge relief to know that moving forward a key part of my business will be in good hands with the W3 Trends team, and their awesome software. Thank you!!

TX Bar Boutique
United States
Almost 4 years using the app
August 28, 2023

Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.

My Wedding Favors
United States
Almost 4 years using the app
March 6, 2018

The best thing about this app is the customer service! Every time I need something new or different, they respond right away. The last time I needed to know how to integrate this app with order printer and not only did they tell me how to do it, they went ahead and did it for me when I told them I was inept with code. I use this app to add a monogram box with a fee to my items. I tried other apps first but this one works best. Totally worth the small monthly fee.

Six Princesses Boutique
United States
Over 3 years using the app
July 13, 2018

I'm working with W3 for three years now, never had any trouble and the features are working perfectly.

Dental Labor
Brazil
Over 3 years using the app