Reviews (296)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust customization options, including conditional logic and image customization. They praise the responsive and helpful customer support, which assists promptly with integration and issues. The app is valued for its affordability and positive impact on sales and customer satisfaction. Installation is straightforward, supported by comprehensive documentation and tutorials, with continuous improvements based on merchant feedback.

October 27, 2020

I was searching for an app that let me put customization options on my UNIQUE one of a kind products, this app truly NAILED the bill. Simple enough to navigate and use, the FAQ is very helpful and the Customer Support is top notch. Had an issue come up *not with the app itself, just with my lack of knowledge* and they replied to my request very quickly and got it resolved. Let's me put all the customization options I need on my products and functions very well! Would recommend.

Creations By Caryssa
United States
Over 2 years using the app
June 10, 2019

These guys are super fast. The app works very well and can be customized as per your need. Customers support is great!

studio-desk-furniture-usa
United States
Over 2 years using the app
July 19, 2021

This app has been so great! The options that I'm able to offer to my customers are endless and the customer service team is excellent any and every time a question arises. Easy to set up and even easier to maintain.

Patterned Goods
United States
Over 2 years using the app
February 20, 2018

I was having an issue where when adding a 'Compare at' price, the product options would disappear. The w3 team (specifically Justin Smith) looked into it for us and found that the issue was actually the theme itself. Even though it was not their responsibility at that point, they still took care of it for us so that our site could function properly. I highly recommend!

Mericatransmissions Com
United States
Over 2 years using the app
Edited October 11, 2023

I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.

modbox USA
United States
Over 2 years using the app
January 20, 2023

We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.

Sugarfinery London Limited
United Kingdom
Over 2 years using the app
Edited June 26, 2018

Great app! It helps our store with offering customizable options to our products. The support is great and very helpful with all of our needs. Highly recommended!

Alban Football
United States
Over 2 years using the app
August 18, 2016

We have over 800 products on our store which all need personalisation so this app is great for us.
Brad's support is great too - would highly recommend this app to anyone

Tara Lara Lou Lou
United Kingdom
Over 2 years using the app
August 18, 2022

I have been using this app now for about a year and it is brilliant. I have an online only store for personalised baby gifts and I am able to tailor the personalisation options to my needs to easily, far better than previous apps I have used. The team is also super responsive and helpful with providing advice. Definitely would recommend.

Bunny & Co
Australia
Over 2 years using the app
Edited January 13, 2023

Great customer service! I've reached out several times and have gotten answers within minutes that have solved any issues we've had.

The app is also super easy to use. We use it across multiple stores. Would recommend!

Evil Geniuses Shop
United States
Over 2 years using the app