Reviews (239)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its responsive customer support, ease of use, and customization options. They appreciate the user-friendly interface that simplifies installation and navigation, allowing for seamless branding alignment. The app offers a free plan with comprehensive features, suitable for businesses of all sizes. Key functionalities include easy import and management of reviews, enhancing website aesthetics and performance, which boosts customer engagement and sales. Additional features like automated email campaigns for review requests help efficiently collect reviews and build customer trust.
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The app is very good and fully fulfills the purpose. Moreover, it is free. This is unbelievable that such app does not cost you anything and functions fantastically. I would definitely check other apps by Autoketing. Thank you for such wonderful app which is kind of a gift.
Thanks for your review. I think you mistake our app for another app.
Our app is a review app, not a chat app.
Please check again.
Regards
Horrible. I was on the free plan, they stopped offering it so they want to charge $7.99 for a REVIEW APP. That's too much. I reached out and they said they would honor the free app for me because I had been a customer for so long and now they're going back on their word and removing it, so I'm done and getting another app that doesn't charge you to get reviews.
We apologize for the bad experience. We have changed the pricing plan. If you want to take data in our app, please message us. We will export your reviews and send you a CSV file.
A fantastic product does exactly what I wanted it to do. Collects reviews and automates the process
Customer support is great too.
Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.
Sincerely,
Autoketing team
I'm happy to have found a free review app. But the problem is... you can't fetch your reviews on the Homepage. Basically Its only for product page. You cannot show all reviews at one time on any other page. And the customer support are quick to respond with any questions/query you have.
Thanks for your feedback. Our app can show ratings on Homepage. We will improve our app in the next version. Hope you can update your review after we have that feature.
Please contact us if you have any questions.
Regards
Tiene un gran funcionamiento, la verdad es fácil de entender y no es complicada, muy minimalista y eso me gusta, le doy un 10/10
Gracias por sus comentarios. Estamos muy contentos de saber que está satisfecho con nuestra aplicación.
Envíenos un correo electrónico o inicie un chat en vivo si tiene algún problema con la aplicación.
Simple and great app !!
Grateful to the quick help provided by the team to reposition the reviews according to the store theme.
Just one recommendation, it would be really helpful and easy to use if there was a some UI itself to import the reviews along with csv option
We got your review and feedback. Thanks for leaving them.
We will improve the import feature to make it better. Please wait for our update.
Contact us if you have any issues or questions.
Best regards
I woke up to this app not working anymore unless I select a paid plan. I think a prior notice would have been useful and fair to offer users, as it is not fair to block my access to reach the data that my customers shared with my business so far. I would have upgraded without issue if they would have been more transparent and fair about the need to updgrade the app, but now for sure I will install another app. Terrible customer experience and zero proffesionalism
Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.
Best regards,
Great app and looks seamless in my theme/site! Thank you! I haven't gotten any reviews yet but I'm sure they'll look great.
Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.
Sincerely
Recently discovered that all my settings for email campaigns reverted back to default... so emails were going out to my customers WITHOUT my logo in the header, the way I set it up. I don't even know how many went out like that or how it got set back to default, as I haven't made any changes in months.
Additionally, despite setting the "review request" email to go out 72 HOURS after someone places an order, the emails keep going out 30 minutes later, before orders have even shipped. This upsets my customers!
I'm not happy with this app. It's easy to set up but it doesn't function properly. I wish I hadn't subscribed for the paid version, it hasn't been worth it.
Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.
Sincerely
customer support is awesome very happy overrall. So far the app is working as it needs to. no complaints yet
Thank you so much for your rating. We're very happy to support you. Our team will investigate your feedback to improve our app.
Please contact us if you have any problems.
Regards