Reviews (80)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly setup and customization options, allowing it to seamlessly match their store's theme. The customer support is highlighted as responsive and effective in resolving issues quickly. It offers valuable features like photo reviews and review importation at no cost, which is particularly beneficial for small businesses. Additionally, its reliable performance and minimal maintenance contribute to increased customer trust and sales.
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Recently discovered that all my settings for email campaigns reverted back to default... so emails were going out to my customers WITHOUT my logo in the header, the way I set it up. I don't even know how many went out like that or how it got set back to default, as I haven't made any changes in months.
Additionally, despite setting the "review request" email to go out 72 HOURS after someone places an order, the emails keep going out 30 minutes later, before orders have even shipped. This upsets my customers!
I'm not happy with this app. It's easy to set up but it doesn't function properly. I wish I hadn't subscribed for the paid version, it hasn't been worth it.
Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.
Sincerely
I used this app to help legitimize my store and gain customers trust and it hasn't disappointed! This is a great app w/ awesome features and customize options. Definitely recommend!
Thank you for leaving a comment. Your feedback is priceless to us.
Our team is always ready to support you as you have any problems with our app.
Please feel free to contact us.
Sincerely,
Autoketing team
we are using this app now for a while. support was really helpful and basically the app does what is says. only excempt is that you need to be aware of the right format for the csv import. besides, all working fine.
Our team is very glad that you spend your time rating our app.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.
Sincerely,
Autoketing team
Easy to set up and easy for customers to use, no locked features, email campaigns. Very nice simple design. The only thing I don’t like is that the Max time you can choose to send an email requesting a review is 1 hr. after they purchase I would prefer to send the request at least 2 weeks out after they have received and have actually been able to use my product. Getting an email 30mins-1hr after they’ve purchased and hoping they remember to review isn’t ideal
Your review makes our day. Thanks for your review. We feel glad when knowing that you're satisfied with our app.
Please email or chat with us if you have any questions. We're ready to help you as soon as possible.
Thanks
I love this company . They have the best selection in doors! I ordered doors for my home and it was affodable and now looks beautiful
Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.
Sincerely,
Autoketing team
Slightly confusing layout but free and customizable for the not tech-savvy so it was what I was looking for.
Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.
Sincerely,
Autoketing team