Autoketing Product Reviews , 237 reviews

Overall rating
4.3
Counts per rating level
  • 89% of ratings are 5 stars
    212
  • 6% of ratings are 4 stars
    14
  • 2% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants find this app user-friendly and easy to install, offering features such as automated review emails, review importation, and approval control. They appreciate the photo review feature, enhancing credibility. The app's design is versatile, fitting various themes. Customer service is responsive and effective. Despite being free, it offers features comparable to paid apps, and is reported to boost customer trust and sales.

Edited June 24, 2021

I'm happy to have found a free review app. But the problem is... you can't fetch your reviews on the Homepage. Basically Its only for product page. You cannot show all reviews at one time on any other page. And the customer support are quick to respond with any questions/query you have.

Lupaava
India
Almost 2 years using the app
Autoketing replied June 24, 2021

Thanks for your feedback. Our app can show ratings on Homepage. We will improve our app in the next version. Hope you can update your review after we have that feature.
Please contact us if you have any questions.

Regards

April 1, 2022

This app is very useful. However, I'm unable to receive test emails so I can't review my emails sent to customer, so I don't know if that is functioning properly. I've emailed messaged customer service several times yesterday and today and haven't received a response. So I'm just waiting.

Le Shea’s Essentials, LLC
United States
About 1 year using the app
Autoketing replied April 1, 2022

Thanks for using our app. Our team is very sorry if you don't have a good experience while setting up email campaigns. We replied to you on Freshchat, but I guess you lost the conversation.
We will check the email addresses you used to send test and contact you as soon as possible.

November 28, 2021

I'm using this app to be able to show live customer reviews and it is not really user friendly for a tech person as myself.

PopN Printz
United States
10 months using the app
Autoketing replied November 29, 2021

Thanks for reaching to us. Our app shows a Write A Review button in product pages. Customers will click it to leave reviews. Review section shows in product pages too.
I check your website and see our app working now.
We have messaged you to support more.

Regards.

February 12, 2022

Importing with a CSV is a hassle and you'll have to get creative to convert the date and time format to what the app requires. Still, It is a nice app and I liked most of the features BUT...it causes a severe drop in Google page load time score. It does not cause a perceptible load time increase but Google thinks it does. Too bad. I removed it only for that reason.

GiftsPDQ
United States
3 days using the app
Autoketing replied February 13, 2022

Thanks for your feedback. We will try to improve our app. Your review means a lot to us. We are going to contact you to help you with importing CSV file. Our team is going to look for a solution to the Google page load time score issue.

Regards

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