Reviews (237)

Overall rating
4.3
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and easy to install, offering features such as automated review emails, review importation, and approval control. They appreciate the photo review feature, enhancing credibility. The app's design is versatile, fitting various themes. Customer service is responsive and effective. Despite being free, it offers features comparable to paid apps, and is reported to boost customer trust and sales.

July 14, 2022

Love this app! Its so easy to use and set up. We now have lots of great reviews on our website which is driving sales. The team are very quick to respond if we ever need help. 5 stars!

CAROU JEWELLERY
United States
Over 1 year using the app
Autoketing replied July 15, 2022

Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.

Sincerely,

Autoketing team

July 14, 2022

We have been using this app for a while now and its great! Easy to navigate and more straight forward that other similar apps on the market. Customers find it easy to leave us good reviews and all is going well. Get this app now!

Carou Jewellery
Australia
Over 1 year using the app
Autoketing replied July 15, 2022

Your review is our motivation for us to improve the service in the future. Thanks for leaving feedback and your recommendation.
Contact our team if you have any questions or problems.

Regards

Edited September 12, 2021

Very nice app and it is free which makes it even better. The guys from the support also helped me when I needed help. The only thing I did not enjoy was importing my reviews. It is similar to other review apps but perhaps the additional step of approving your own review is irrelevant.

NeonSpace BG
Bulgaria
Over 1 year using the app
Autoketing replied September 12, 2021

Thank you for leaving a comment. Your feedback is priceless to us.
Our team is always ready to support you as you have any problems with our app.
Please feel free to contact us.

Sincerely,

Autoketing team

Edited October 2, 2023

Initially thought the free version of the app was decent and was even inclined to leave a good review based on my limited experience. However, once I did so, the app's true colors began to show. Instead of appreciating my positive feedback, they took it as an opportunity to pressure me into upgrading to the paid version.

BE EXOTIC
Australia
Over 1 year using the app
Autoketing replied March 23, 2022

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,

Edited October 2, 2023

Cheap tactics,Writing a positive review based on my initial encounters with it. But that's when things took an unexpected turn. Instead of valuing my positive feedback, the app developers exploited it as an opening to aggressively promote the paid version.

WESTERN STAR
Australia
Over 1 year using the app
Autoketing replied March 23, 2022

Your review makes our day. Thanks for your review. We feel glad when knowing that you're satisfied with our app.

Please email or chat with us if you have any questions. We're ready to help you as soon as possible.

Thanks

November 17, 2021

I just started using the app, but so far, so good. Thank you! I seem simple enough to use. I am new to the process. I am trying to navigate through it.

BeautyBuyGen
United States
Over 1 year using the app
Autoketing replied November 17, 2021

Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.

Sincerely,

Autoketing team

July 26, 2023

It's a great app. The support team is very responsive to solve any issues. Overall very happy with the app.

Skating Spirit
United States
Over 1 year using the app
Autoketing replied July 27, 2023

Your review is our motivation for us to improve the service in the future. Thanks for leaving feedback and your recommendation.
Contact our team if you have any questions or problems.

Regards

Edited July 5, 2023

Plus aucun email n'est envoyé depuis le mois de mai, ils n'interviennent jamais
ne suivent pas leurs tickets

mais n'oublient pas de facturer
je déconseille cette app

Petdesign.fr
France
Over 1 year using the app
Autoketing replied January 10, 2022

It's very great that you spend your time leaving a review. We love it a lot.
Our team is always ready to help you with settings.
If you have any issues with our app, please feel free to contact us.

Sincerely,

Autoketing team

September 14, 2021

What a brilliant app and team! Love how much you can customise the look. Fits perfectly with my brand. I had a few issues that needed addressing and the customer service and tech team sorted for me straight away. So helpful and can't believe this is free! A couple of suggestions for development: - The 'Thank You' pop up (after a review is left) should be customisable too. Currently shows orange brand colour so doesn't fit with the rest of my pink branding. - When customers are submitting a review with a photo, they should be given the option to rotate a photo so it's the correct way around, or the app should automatically change it to the correct orientation or, we should be able to change it ourselves in the backend. I think this is important because when selecting a carousel format a portrait photo uploaded and showing as landscape doesn't work.

Pretty Sassy Lady
United Kingdom
Over 1 year using the app
Autoketing replied September 14, 2021

It's great that you choose our app to use for your store. Hope that it can help your business develop. We're always by your side to support you.
Our team will enhance features as your feedback.
Don't hesitate to contact us when you have any issues.

Best regards,

May 9, 2022

The app is not working. I love this app but my reviews are not showing up. The link is giving an error code and I dont want to lose my reviews, Please fix

Raesthetics
United States
Over 1 year using the app
Autoketing replied May 9, 2022

Thanks for your feedback. We have fixed the issue. You can reload the page to check it.
Please contact us if you have any questions.