BOLD Upsell AI Powered Upsells

BOLD Upsell AI Powered Upsells

Reviews (1,576)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective upselling features that boost average order values and sales, often noting immediate profitability. The installation process is user-friendly, and the dashboard makes it easy to track upsell performance. Customer support is frequently commended for being responsive and helpful. The app integrates smoothly with other Bold apps and Shopify, enhancing functionality. While it offers good customization for upsell offers and pop-ups, some merchants wish for more flexibility. Additional features like detailed reporting and mobile compatibility are also valued.

September 7, 2014

This app is very, very helpful. My store seems much more professional and "high tech." In addition to the wonderful app, the customer service is amazing! They are extremely helpful and responsive.

Millioneiress
United States
About 1 month using the app
December 31, 2014

This is a great App that definitely works with the right product to upsell. We have added to our sales with this, without a doubt.

There are a few issues that could be improved to make it perfect. If doing a duplicate and hide feature, to upsell a discounted offer - the stock is not tracked correctly in inventory - since it is sold as the duplicated item. So unless you have plenty of something and make separate stock piles for each (full priced regular item, and then discounted upsell item) you run the risk of lots of manual product inventory updates.

The other lagging item, is that I can't make an upsell show photos of colour variants specifically - so users would have to leave the checkout process to look at the item and choose a colour - which takes them away from the checkout. I would LOVE it if Bold Apps could do something here - as one of my most popular add-on type items is a handbag with 10 different colours. I would love the upsell pop-up to show all of the colour variant images with an "add to cart" beside them.

All in all - I am very impressed by the effectiveness of this simple app, and it does add to your sales volumes at the end of the day :)

Bergstrom Originals
Canada
Almost 2 years using the app
September 23, 2013

In the first month I earned 10x the amount of the cost of the app. Very happy to see those results knowing that apart from initial configuration I did no additional work for that revenue.

CanYouHandlebar Moustache Wax
United States
About 1 month using the app
August 5, 2019

We've never had upsell for our customers so from the very beginning of trying Bold Upsell helped us to increase AOV, sell more units, move certain items specially etc.

Pop-up was not user friendly especially for MObile but our Devs optimized it per our design and needs. It's working perfectly.

There are still issues like Upsell doesn't recognize that item doesn't have enough stock to fulfill customers needs and they're getting error later at checkout. Our customers were able to add 10 qty from upsell but item didn't have stock and customer got error message at checkout forcing customer to make more extra steps instead of checkout.

So we've went and restrict to allow 3 qty max per each upsell product.

But other than above issues, it's working perfectly as expected for such kind of apps.

We cannot count exact increase in business according to just this app as we've done many things to increase conversion as well as design and speed optimization. But overall we're seeing ave. 75% increase month over month comparing with 2018.
95% usually really informative and helpful, really resolves issues. Just sometimes there is a confusion when another person jumps into the conversation helping cleaning tickets instead of original person. Those jump in people can give wrong reply or cannot really resolve original issue as they looks like simply didn't go through whole correspondence in order to address the issue properly.

We have to explain the issue from the beginning that is annoying. It's ok for jumping in new people just they need to spend more time before contacting clients back instead of passing this to us. We're expecting to receive resolved issue.

However it happens rare. Overall support is really helpful.

Hustler Hollywood
United States
Almost 2 years using the app
BOLD replied August 6, 2019

Hi there! Thanks so much for the review and feedback. We appreciate these types of responses from our merchants, as we're always working to improve our support process and provide better service to our clients. I'll be sure to pass this on to our team manager.

We're glad to see that you're seeing such an increase in order value and hope to work with you again soon!

October 13, 2018

Great app! It allowed me to create options that integrate seamlessly into a check out. Their service is spot on and I can rely on Bold to make my shop more powerful!

Homerik Market
United States
About 1 month using the app
September 20, 2018

Was struggling first time i tried the app but The support team was great ! that's enough for me to be satisfied with the app :)

Doggystylish
Morocco
About 1 month using the app
October 5, 2017

One of the greatest customer service I received and the app is really awesome.
Easy to use and lots of possibilities for store that have a high number of products and vendors.

Herewetest
Canada
About 1 month using the app
March 27, 2013

We have businesses all over the world, and are new to shopify..we are launching a new ecommerce store with a $500K marketing budget, we looked at the apps available and spoke to our web developers, the Product Upsell App made perfect sense, its alignment is clear and the few questions we had were answered in a timely manner from James. I am sure we will grow a good business relation with shappify and look forward to using further apps developed by their team..

Vivente Connect
United Kingdom
About 1 month using the app
February 29, 2016

Great app! I highly recommend it. God bless!

Doglovershut
United States
About 1 month using the app
December 10, 2015

Great app! Highly recommended!!!

Wrist Style
United States
About 1 month using the app