Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales significantly, with some noting a 30% increase in accessory product sales. Its simplicity, ease of use, and seamless integration with other apps are highly valued. The app effectively promotes additional products, increasing average order value, and is praised for its non-intrusive nature and excellent customer service. Some merchants have reported compatibility issues with certain themes and a slight impact on site speed. The pricing is seen as reasonable given the facilitated sales increase.

January 6, 2024

Please stop popping this request up every time I use the app when I've only had it for 2 days!!

Stitched Stories
United States
8 days using the app
BOLD replied January 15, 2024

Thanks for your valuable feedback, we will certainly look into the timing of this request. Our apologies for the inconvenience! Thanks for choosing Bold!

June 5, 2023

Glitchy, not mobile friendly, slow backend interface, reporting does not work, and not accessible! Relayed my accessibility compliance concerns to no avail.

United States
Almost 5 years using the app
BOLD replied June 8, 2023

Thanks so much for taking the time to write in with your feedback. Comments such as yours helps alert us to much needed features for future development. We've passed your comments along to our development team. Regarding the issues you are experiencing, we'd love to get to the bottom of this. Our support team has reached out to you to provide some help!

November 29, 2013

It's a great Ap - and never let us down .......BUT IT'S STOPPED WORKING LAST NIGHT!! RIGHT ON THE START OF OUR XMAS SALES!!

Error Reads:
"Fatal error: Uncaught exception 'Exception' with message 'Application not defined: Product Discount' in /home/bold/app_common/db_connect.php:26 Stack trace: #0 /home/bold/discount-app/init.php(18): require_once() #1 /home/bold/discount-app/login.php(13): require_once('/home/bold/disc...') #2 {main} thrown in /home/bold/app_common/db_connect.php on line 26"

Hope you guys get this fixed immediately as a lot of Stores are going to loose thousands otherwise!!!!

Broome Pearls Jewellery | Online Shop | Broome Pearl Pendants|Broome Pearl Earrings | Broome Pearl Rings | Freshwater Pearl Jewellery | Diamond Engagement Rings | Wedding Pearl Jewellery
Over 5 years using the app
May 4, 2020

Doesn't work. Will assuredly break your store and you will lose customers after installing this app, just like we did.

United States
About 3 years using the app
October 25, 2021

Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.

United States
Almost 3 years using the app
Edited August 3, 2016

Customer service is awful, I needed help with using two of the apps to create a BOGO sale. They got back to me at first to answer one of my questions and went on to ignoring me completely. This happened 3 times this year, I contacted them for help each time and each time they would respond once or twice and then nothing anymore.I probably sent 7 emails asking for help - nothing.
Don't get any of their apps unless you are able to help yourself with questions because these people wont help you.
I would give 0 stars if I could.

Do Or Die
United States
Almost 3 years using the app
September 14, 2016

I never leave poor reviews, but this app is bad, like really bad - like I wish I could rate it -5 Stars bad. I'm shocked there are so many positive reviews, because I've had nothing but 100% problems and bugs.

I have a long email thread between me and customer service, I've given them access to our store's back office, have had several of their 'gurus' take a look and even they can't figure it out. I'm not sure if there gurus are actual developers or random panhandlers picked from the streets. There's nothing special about our theme, and I disabled all third-party apps too. The app never works correctly and the UI/UX is so outdated you'll feel like you're surfing the web when the internet first came out #throwback

Overall, this app is about as bad as it gets.

United States
Over 2 years using the app
February 24, 2018

Absolute piece of garbage technology. Implemented with 50 cross sells and wiped out the entire cart, costing us $10,000 in lost sales in one day! Run, Run Away. email me at rod@bourbonandboots.com for screen shots.

United States
Over 2 years using the app
May 28, 2019

We got sales from this app, no doubt about that. But this app destroyed my loads times, even worse if you cleared your cookies and browser history the site appeared quick for the first few pages loads until the bold app scripts did something. And this was happening on even the collection pages where the app was doing nothing in terms of functionality.

I hired a speed optimisation expert and he thought it could be the app. He deleted the app and any leftover code and the site went from loading 6-7 seconds on most occasions down to less than 2 seconds!!!

I've had this installed for probably over a year and I'm embarrassed I didn't spot this. Conversions rates are through the roof so I'd dread to think how much revenue this app has cost me over the year. I don't usually write reviews but something needs doing, Shopify shouldn't allow this.

Stretch It Body Jewellery
United Kingdom
Almost 2 years using the app
BOLD replied May 28, 2019

Hi there. Thank you so much for taking the time to leave a review. I'm deeply sorry to hear about the issues that you faced with the Upsell app - our app specialists have reached out to you to, I hope that we're able to discuss this and come to a suitable resolution. After all, we're always striving to improve our apps, so your feedback is absolutely appreciated.

August 19, 2020

Customer service on this app is among the worst I've seen. I was charged $90 upon install and 20 minutes later I was asking for a refund because in a blog post it was advertised this app does Post Purchase Upsell when in fact, it did not. That's another app. I requested a refund and customer service made me run through hoops and hoops for a simple refund/reversal for a charge 20 minutes ago. They want a bill number which has not been generated yet. I'm unable to understand why it's so difficult to refund someone who hasn't even used your app for an hour. I have contacted Shopify Support who also said it's not possible to provide a billing number as the invoice was not paid yet. They requested I delete this app and they would contact the developer directly to get this resolved. I will edit my review upon further updates.

The Rest Is Still Unwritten
United States
Over 1 year using the app