Bold AI Upsell & Cross‑Sell

Bold support team confirmed they successfully implemented the offers we asked them to on January 14th, 2026. From that day through Jan our add to cart and completed checkout rates have dropped by 70% due to interruption with our code. I highly don't recommend this app.

This app just stopped working for no reason and I didn't get notified... :(.

impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.

Glitchy, not mobile friendly, slow backend interface, reporting does not work, and not accessible! Relayed my accessibility compliance concerns to no avail.

Trải nghiệm quá tệ, tôi gặp lỗi nhưng không có ai hướng dẫn sửa. Ngoài con chatbot không hỗ trợ được gì.

Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.

Customer service is awful, I needed help with using two of the apps to create a BOGO sale. They got back to me at first to answer one of my questions and went on to ignoring me completely. This happened 3 times this year, I contacted them for help each time and each time they would respond once or twice and then nothing anymore.I probably sent 7 emails asking for help - nothing.
Don't get any of their apps unless you are able to help yourself with questions because these people wont help you.
I would give 0 stars if I could.

Doesn't work. Will assuredly break your store and you will lose customers after installing this app, just like we did.

We got sales from this app, no doubt about that. But this app destroyed my loads times, even worse if you cleared your cookies and browser history the site appeared quick for the first few pages loads until the bold app scripts did something. And this was happening on even the collection pages where the app was doing nothing in terms of functionality.

I hired a speed optimisation expert and he thought it could be the app. He deleted the app and any leftover code and the site went from loading 6-7 seconds on most occasions down to less than 2 seconds!!!

I've had this installed for probably over a year and I'm embarrassed I didn't spot this. Conversions rates are through the roof so I'd dread to think how much revenue this app has cost me over the year. I don't usually write reviews but something needs doing, Shopify shouldn't allow this.

Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.