Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and average order value through targeted upsell offers. It's known for its user-friendly interface, customization features, and smooth integration with other apps. The app's customer service is also highly praised for its responsiveness and helpfulness. Some merchants have reported the app quickly paying for itself, though a few have encountered issues with updates and theme compatibility. It's particularly useful for BOGO offers, cross-selling, and promoting lesser-known products.

February 20, 2014

Product Upsell has really lightened our workload by recording all the bonus products we include with orders, and the customers love being able to see that their bonus is shown on the order receipt. Thanks!

Don Tolman International
Australia
15 days using the app
Edited October 29, 2018

I am excited to use the upsell app and Rony J was so helpful in getting it going and fine tuning the appearance. can't wait to see the results. I think the potential is very exciting and so easy to use

Fairy Finery
United States
14 days using the app
November 25, 2020

The app is really great- the only problem is I can't add the same product as a trigger before checkout. So if you want more of the same product it only let's you add it as a trigger when adding to cart-- but then doesn't allow you to discount it. Customer service is great and Kelsey was very helpful and even stayed 15 minutes later past their closing to help me. I'm going to keep trying because the team is really helpful.

Voice of Hair
United States
14 days using the app
July 11, 2018

30 trial days for such an offer is really nice.
Chat support is great
4/5 because you need to connect with a third-party application (for Thank you cross-sel feature) that wasn't expected.
I recommend of course :)

Bohemianjewel
Canada
14 days using the app
August 31, 2015

Handy, easy to use and does what it says on the tin. However I'd like to see this functionality combined with the Bold Commerce Discount app. We had initially thought that we were signing up for an app that would allow us to run BOGOF campaigns. When we realised we needed Discount too, we decided that the outlay was too large for a small store like ours.

The Adorn Collective
Australia
13 days using the app
Edited September 24, 2018

The app developers were helpful in informing me how to setup properly. If you have any questions just ask them,.

Old Whippersnapper's Natural Handmade Manly Soaps
United States
12 days using the app
April 14, 2014

As usual with Bold Apps, you get a lot of bang for your buck and your customers will be happy like Pharell! Great stuff.

Full Auto - l'airsoft à prix canon
Switzerland
7 days using the app
October 15, 2019

Great app but can have small bugs here and there like offers getting mixed up together or not showing at all

AndHalloweenforall
Austria
6 days using the app
BOLD replied October 16, 2019

Hi there! Thank you for leaving us a review and this feedback. We're so sorry to hear that you've run into some bugs with the app; it looks like you were able to speak with one of our live chat representatives in order to get the issue sorted out. We'll certainly be in touch with updates on the fixes!

We look forward to getting Upsell working properly on your store again so that people can properly get all of the Halloween goodies you sell. Cheers, and thanks for your patience and understanding!

Edited October 2, 2017

Dan on the support team was super helpful! I had two or three issues that he fixed quickly, and he sent me personalized videos to help with my specific problem. The app has some glitches depending on what theme you use in shopify. For some reason mine added some text at the bottom when the customer clicked on the upsell item. The support team also helped me fix those glitches. Also, it's a little confusing that crossells are also called upsells in the app. Anyway, just some feedback. Thanks, guys!

Future People
United States
6 days using the app
December 6, 2013

It's a great idea and if it's right for your type of products, it's a definite keeper.

Happy Hound Dog Treats
United Kingdom
3 days using the app