BOLD Upsell AI Powered Upsells

BOLD Upsell AI Powered Upsells

Reviews (1,576)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective upselling features that boost average order values and sales, often noting immediate profitability. The installation process is user-friendly, and the dashboard makes it easy to track upsell performance. Customer support is frequently commended for being responsive and helpful. The app integrates smoothly with other Bold apps and Shopify, enhancing functionality. While it offers good customization for upsell offers and pop-ups, some merchants wish for more flexibility. Additional features like detailed reporting and mobile compatibility are also valued.

June 11, 2019

We're successfully using Bold Upsell helping us offer best suitable products for our customers to add-on or upgrade to have a better value.
We've even been able to modify css styling and look to meet our branding or function better for our business like restrict to enter any number of product qty to add on to the cart. It allowed to manually enter any number to add to the cart BUT not now.
App Devs are always working on upgrading it so we look forward to having it even more better.

Hustler Hollywood Staging
United States
About 3 years using the app
BOLD replied June 17, 2019

Hi there! Thank you so much for taking the time to leave a review - I'm glad to hear that you've had a good experience with the app so far! We look forward to helping you out in the future.

September 24, 2018

The team at Linelink Online - www.linelink.com.au use this fantastic app for to enhance our online Dash Cam business on the Shopify platform. It is 'set and forget' which makes life much easier and we can get on with selling Dash Cams! Great app!

Linelink Online
Australia
About 3 years using the app
May 28, 2020

The initial set up is extremely easy, but when I did have a question, one live chat with Harpreet and it was all sorted out. Customer service is excellent!

Woosh Beauty
United States
About 3 years using the app
November 28, 2013

An excellent app. A great way to increase sales! Thanks!

Nude Voice Apparel
Canada
About 1 month using the app
January 8, 2019

This app was very easy to setup and configure. Within 30 minutes we created our first upsell offer which is triggered when a shopper adds any item to the cart and clicks the checkout button. Thank you Product Upsell for a pleasure to use app.

Style Officer
United States
About 3 years using the app
December 20, 2019

Chintan amazing customer service. like wow!!! so informative and calm and collected. helped me with my product www.exoaudio.net

Exō Audio
United States
About 3 years using the app
BOLD replied December 23, 2019

Hi there! Thank you so much for the kind words; we'll be sure to share those with Chintan. :-)

We appreciate you taking the time to leave us a review, and thank you for sharing your website so we can see the app in action! Please let us know if there's anything else we can do to assist you.

Edited January 3, 2023

Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app.

UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.

Magic Candle Company
United States
About 2 years using the app
BOLD replied January 3, 2023

Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. 
While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.

May 4, 2020

Doesn't work. Will assuredly break your store and you will lose customers after installing this app, just like we did.

bighammerwines.com
United States
About 3 years using the app
October 17, 2019

I have been using this app for months now and I find it very easy to use and to adjust as I see fit. The best part is that the level of support is outstanding. I had an issue with an update to my theme and that the bold code wasn't supported in the standard upgrade, however Bold was able to assist me and fix my issue immediately. They took away my stress after 1 email and made me feel taken care of. Thank you Mike for the great and immediate service!

Uppermoda
Australia
About 3 years using the app
BOLD replied October 18, 2019

Hey there! Thank you so much for taking the time to leave us a review; we love hearing feedback about our app and support, and we're so happy to hear that you're finding it easy to use and adjust as you need. Mike is great, we're glad he was able to get things sorted for you so quickly!

Sorry about those issues you ran into with the coding on your theme update; please let us know if we can assist with anything else in the future!

November 17, 2020

The associate Rajni rocks! Helped me get done what I needed when I couldn't figure it out! Thank you for your help!

Specs Eyewear
United States
About 3 years using the app
BOLD replied November 23, 2020

Thank you so much the feedback. So happy to hear that Rajni was able to get you the help you needed!