Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
May 2, 2020

This app has made my life so much easier. I love how it pulls in all of the COG information from Aliexpress. I can easily enter additional monthly expenses into their system and even set them as a reoccurring charges.

SUPER GAY UNDERWEAR | Official Online Store
United States
21 days using the app
May 26, 2020

I have tried & tested multiple profit apps & this is by far the most perfect and best user friendly app. Easy to set up, and by far the most correct app.

Fancy Lifestyles
South Africa
17 days using the app
August 22, 2020

I love this app, use it everyday to check on all metrics.

Only my visitors aren't being counted and so the revenue per visitor & conversion rate is not displaying, can you help me?

Beauty Wonder
9 days using the app
Saritra replied August 24, 2020

Hi there,
thank you for your kind review :)

Unfortunatly Shopify does not provided the information to display these metrics. However you can use our Google Analytics integration to acces this information on the dashboard.

The integration is free of charge.

I hope this helped.
Kind regards,

Edited April 26, 2020

Good app!
Would get 5 start if the ad accounts didn't get disconnected every time.

3 months using the app
Saritra replied April 13, 2020

Hi there, sorry that we missed your inquiry. Some of our support staff was on holiday during the easter weekend.

Inquiries affecting the system stability should have been attended to in a timely manner but yours must have slipped through.

Regarding the issue with disconnecting adaccounts.
There was a bug in the API from facebook that we use to download the adspend reports.
Link: https://developers.facebook.com/support/bugs/231919808003151/
This has been resolved by facebook and adaccounts won't disconnect in the future.

We recently rolled out an update on how we handle the login process. There might be an issue we are not aware of.
I have added your email to the priority list of our Live Chat so we won't miss any of your future messages. If you still have trouble seeing the dashboard please contact us there so we can troubleshoot this issue.

Again I'am very sorry for not attending to your inquiry earlier since this is not how we want to treat our users.

Kind regards,

May 10, 2020

Very easy and nice app. It really helps my administration and gives me a quick view of my finance. Thank you !

Koopjes Detector
3 months using the app
Edited November 21, 2020

I have issue with this app - it did not calculate the expense that I setup. I have received no reply from Profitario. Update - I have received a reply after my 3rd attempt. While Anna is helpful in answering the issue, she was not happy with the original rating I gave and calling me unfair without asking any reason. Apart from this, the program itself might be ok.

KozyHome Shop
Almost 2 years using the app
Saritra replied November 20, 2020

Hi there KozyHome Shop,

first of all thank you for your review. We do take feedback very serious since this is our main source of ideas for possible new features.

I want to provide a bit of context for other merchants looking at this review.
We do offer a live chat inside the app where we help every merchant should any issues arise or if support is needed.
While we can’t answer every message immediately all inquiries are answered within 24 hours during weekdays. Inquiries regarding bugs and stability issues are also answered on the weekend.

In this particular case it took us 1 hour to reply while this review was posted 30 minutes after the first message.

In regards to the problem where expenses did not show up in the app. Depending on the selected billing schedule expenses get added either on the last day of the month or daily. Using the monthly expenses with a starting date of the Nov 15. the expenses will get added to the dashboard on Nov 30. Meaning that this expenses will not show up on the dashboard until the last day of the month. This was also the issue here.

Using the daily billing schedule for expenses we divide the monthly expense by the number of days in the respective month and then apply the result as an expense every day. Using this setting you might get better tracking results depending on your use case.

Feel free to reach out to us any time if you need any further help.

You can do so by email (support@profitario.com) or using the live chat inside the app.

Kind regards,

May 10, 2020

Yeah, I'd say if you can't get the app working by yourself then don't even bother. I contacted support 2 weeks ago for 1 response and they did not answer my questions. Had high expectations but as a business owner needing to understand his finances which are critical to any business, they haven't been responsive at all. Looks like there are only 2 service helpers Lukas and Klara in which they both acknowledged my question but didn't answer it. Will be uninstalling by tomorrow if they do not respond. Let see if they respond because I left a negative review now.

Shoppy Bay Store
13 days using the app
Saritra replied May 11, 2020

Hi Shoppy Bay Store, thank you for your review (although negative). Feedback is important to us, so we can improve our service, and we do take every response serious.

Please understand that the current situation regarding COVID 19 has changed how businesses work globally. For us this means that all of our support staff is in home office and our target response time is longer than usual for users on the free/trial plans However we most definitely respond to all inquiries (We have a 15-minute avg. Response time in the live chat). You also talked to us in the live chat but instead wanted us to reply to your email. This was just two business days ago.

You can reach out to us in the live chat from Monday to Friday from 10:00 to 19:00 UTC+2.

Additionally, you can consult our help desk where we try to answer all questions users have had before with text and images.

Here are a few links that might be of interest to you:

How we handle the cost from AliExpress: https://help.profitario.com/en/article/cost-from-aliexpress-is-missing-in-shopify-order-jenhqs/?1589195933549

How to add a Historical Cost: https://help.profitario.com/en/article/how-to-add-cost-changes-to-the-dashboard-historical-cost-ka44yf/

You currently can’t set a Quantity Break for the Product Cost.

I’am really sorry for how this has played out and I know how frustrating it can be when you try to reach someone but the partner does not seem to respond. But rest assured it's not in our interest to ignore our users and that we do our best to respond to all inquires as fast as possible.

Kind regards,