Reviews (1,293)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating professional and engaging marketing videos, praising its user-friendly interface suitable for beginners. They appreciate the quick video production using AI tools and customizable options, finding it especially effective for social media marketing. The app offers a vast media library and easy logo integration, with both free and paid plans to suit different budgets. Customer service is also highlighted as supportive, enhancing the user experience and contributing to improved branding and sales.

February 12, 2021

Great app easy to use recommended !!!! you can use it on your shopify store or any of your social media easy to install

Always On Fleek Teen Power
United Kingdom
1 day using the app
July 26, 2020

English version below!
ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen!
Weitere Information dazu auf der Seite von Promo:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Bist du betroffen?
Check deine E-Mail Adresse hier:
https://haveibeenpwned.com/

Leider informiert euch Promo nicht über dieses Problem, daher werde ich die App nicht weiter nutzen. Sie wirkt dadurch unsicher und unseriös!

WATCH OUT!!!
The Promo.com database has been hacked. If you use this app, you should change your password and no longer use this password for other logins!
More information on the Promo website:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Are you affected?
Check your email address here:
https://haveibeenpwned.com/

Unfortunately, Promo does not inform you about this problem, so I will no longer use the app. This makes her appear insecure and untrustworthy!

DEINE MUDDA Shop
Germany
About 1 month using the app
Promo.com replied July 26, 2020

Hi,
Let's get the story straight:
1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed.
2. We did inform our users - we send emails to anyone who might have been affected + published an article about it on our website.
3. We're dead serious about it - we took every measure possible to ensure our users privacy.
4. The link you provided for checking the vulnerability is misleading - it tells you that the email is exposed but doesn’t tell you why or where. You can't trust this information to be related to Promo in any way possible.

For any other inquiries about this matter please don't hesitate to contact our support at support@promo.com.

Thanks
Team Promo

Edited June 8, 2020

Super easy to make publishable videos for marketing. Definitely worth trying out. I needed some videos to introduce my brand and products and this was perfect for my use case. Free and quick set up

Strawprint
United States
1 day using the app
December 14, 2020

just started but so far it is nice, the photos could be more than 3 though.......................................................

Mieka's Digital Patterns
United States
1 day using the app
June 6, 2020

I will definitely install it really well and very quickly, and in the other two of my stores I didn't expect that it would be really good to create a video ad with so few clicks.

slimbody-wear.com
United Kingdom
19 days using the app
Promo.com replied June 6, 2020

Really glad you liked it!
What it missing for a 5-star review?

November 9, 2020

I found this app very useful and simple to use but one downside is that you can't really customize the fonts, font size, logo size and so on. It would be an easy five stars if these customization is possible considering it is free to use.

BananaFC
Malaysia
About 1 month using the app
Promo.com replied November 10, 2020

Hey there! Thanks so much for taking the time and wrote such a detailed review ☺️
A member of our product team will contact you soon.
We do hope you'll enjoy our app and keep making great videos.

Team Promo

December 19, 2022

I couldn't ask for anything more, this stuff is great! Just what my store needed! I'm looking forward to get to know th \e app better.

FikleShop
Norway
1 day using the app
November 7, 2019

It doesn't work - in some aspects. Facebook, instagram and other social platforms are not integrated yet and there is no way of downloading the videos for use after you create one. Also the upload function of the video to my product page didn't work. The way of creating the video was sleek and nice. I'm sure it will be a good app, when it works with all the platforms.

Den Sidste Flaske
Denmark
About 1 month using the app
Promo.com replied November 10, 2019

UPDATE: We just rolled our new release and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us know what you think :)

UPDATE: We released our distribution feature and now you're able to publish your videos directly to your social channels!
***
Thank you so much for taking the time and review our app!
We are releasing new features every day, and we will cover full distribution to social channels very soon. Also, the issue you encountered with publishing the video on your page was also fixed.
I hope you'll trust us by giving the app another try :)
Have a great day!

Edited October 2, 2020

cant really do much on the free version! it wont connect to facebook or instagram so pretty much useless

The Jewellery Hut UK
United Kingdom
About 1 month using the app
Promo.com replied October 2, 2020

Sorry to hear you had difficulties connecting to FB and IG, that shouldn't have happened. Our tech team will look into it and our CS team will contact you shortly.

Team Promo

December 2, 2020

gostei muito. facil de editar e a qualidade do video e otima. a equipe deste app fez um exelente trabalho

Munizcom
Brazil
1 day using the app