Propel Subscriptions App

Propel Subscriptions App

Reviews (298)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. It offers robust customization options, enhancing both the aesthetic of product pages and the functionality of subscription services. The app is praised for its reliable performance, affordability, and effective customer support, which together contribute to increased recurring revenue and improved customer retention.

July 2, 2024

Amazing customer support. Tom really went above and beyond to help us set everything up. Way to go Tom. Great job.

Cien Chiles
United States
About 2 hours using the app
Propel Commerce replied July 5, 2024

Hello friends at Cien Chiles,

Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 16, 2022

When setting up the app, the chat screen made it clear that someone could help me with the onboarding process. Tom was extremely helpful in walking me through the settings that I needed to use.

billr-577c
United States
7 days using the app
Propel Commerce replied September 16, 2022

Hello friends at billr-577c,

Thank you for the AWESOME review, Bill! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 4, 2022

Chud was great in helping me set this app up. so far working well but having shipping option available would give it 5 stars

SkinnyDog Pet Treats
Australia
7 days using the app
December 22, 2022

Ive tried a few apps and I much prefer this one. Great features and super quick friendly support. Would definitely recommend.

Succulent Den
Spain
7 days using the app
Propel Commerce replied December 22, 2022

Hello friends at Succulent Den,

Thank you for the AWESOME review, Maria! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 2, 2023

Great option for getting started with a lot of functionality out of the box. Exceptional customer service and free plan available :-)

Highly recommend that you check them out!

Melly
United States
6 days using the app
Propel Commerce replied August 5, 2023

Hello friends at Melly,

Thank you very much for the review, Shlomi! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

September 16, 2022

After installing this app, I had a bunch of questions which Leo very patiently answered. He was so helpful even when I realized a couple of days later that I needed more functionality than the app could provide. I have since found a different app that handles what I need, but if you want a simple easy to use membership app to collect recurring payments, this one is excellent - and has wonderful customer service, which is hard to come by these days! Thanks, Propel!

The Cross Stitch Studio
United States
6 days using the app
Propel Commerce replied September 22, 2022

Hello friends at The Cross Stitch Studio,

Thank you for the stellar review, Betsy! We hope to work with you again someday as we add more features to our app! More power to your business! 🚀

- Leo @ Propel Commerce

October 23, 2022

I'm a big fan of reviews. I don't make any moves without reading them and I always start with the bad ones and then - if I'm still interested - read the good ones. There's usually good and bad aspects to everything so I always try to review Pro's as well as Con's. Recurring's Pro's were the support responsiveness (at the start). I had my questions answered quickly. That dropped off however when I asked a lot of questions in quick succession largely because their installation video didn't match the behaviour of their api. That is where the Pro's end. Cons: apps that don't clean up after themselves when deleted are a BIG 'No-No' in my book. If I'd seen reviews to this effect, I would never have installed Recurring because I think it indicates poor design. After I deleted Recurring, some widget elements were still active. A customer support person acting for Recurring actually chastised me for not talking to them before deleting their api! (I don't need anyone's permission to delete an api off my website - thank you!) Functionality-wise Recurring is very CSS dependent. If you're looking for a seamless integration that does all the heavy lifting for you - this isn't the api for you. If you're proficient at CSS coding, you'll probably get a lot more out of the api than I ever could so I can't speak to it's potential. Just know that - if you're not a coding expert (like me) this isn't the api for you. I've gone back to Subify. I had installed their api before Recurring so I had some basis of comparison. Subify didn't have some features I wanted but they've been very pro-active and are bringing those features online next month and have offered me a great discount to onboard with them now. We have a very simple offer. If you just need something simple that integrates easily check out Subify. I highly recommend them.

Collagen Stickz
Australia
6 days using the app
Propel Commerce replied October 24, 2022

Hello friends at Collagen Sticks,

Thanks for your feedback. I appreciate you taking the time to provide it. I've reviewed your chat log with our agent as I was very concerned when you mentioned you were chastised, but this doesn't appear to have actually happened. When you mentioned you had decided to uninstall the app and requested the widget be removed, our agent responded:

'I'm sad to know that. You may have deleted the app without uninstalling the codes from your theme first. Please let me remove the codes for you.'

Our agent was sad to see you leave, provided a quick explanation and offered to remove the code for you. When it was done, you responded 'Yes. All good now. Thanks.' At no point were you chastised, and you didn't respond as if chastised either. (Our agents would never chastise a merchant for deciding to uninstall.)

A couple other points:

1. Our plan picker works out of the box for most themes and designs, but your shop had a variety of blue backgrounds and text colors that was quite unique. While our app does include a style customizer, more in-depth customization would have been needed to match your site's unique style, and this is a service our agents provide FREE to all merchants. We want our app to look AMAZING on your site, and our agents are trained to help with any needed CSS. Just let us know, and we'll take care of it. No css needed on your part ;)

2. It looks like you were on our free plan. Many of our 135 5-star reviews are from merchants taking advantage of our free plan. It's a fantastic value and is something that Subify doesn't offer. (Subify limits their free plan to 5 subscriptions - making it more of a 'free trial'.) For our paid plans, unlike Subify, we don't take a 1% cut of your revenues. On $10,000/month revenue, that'll be a charge of $100/month without even including the app fee. Our plans are more feature-rich than Subify and we've got a lot of exciting features coming in the next few weeks including the ability to offer free or custom shipping on subscriptions.

Regardless, we're happy to hear you found an app that works for you. If it doesn't work out, please let us know. We'd be happy to welcome you back and help with any needed style customizations you needed :)

Sincerely,
Chris @ Propel Commerce

September 1, 2022

So far it seems to be working great...we just got our first monthly subscription so we'll see how it goes. Awesome support! Only issue was that it didn't automatically integrate into our theme for some reason, but they promptly fixed it.

Critter Love®
United States
6 days using the app
October 4, 2022

Very quick to respond and help with anything all. I love that! So far the subscription service has been excellent. I really like that I can offer multiple options to my customers for subscription plans. Highly recommend!

JsHomemadeElderberry
United States
6 days using the app
Propel Commerce replied October 4, 2022

Hello friends at JsHomemadeElderberry,

We're glad to hear our app is helping your business! Thanks for the review, Juliana! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

May 19, 2023

Really great customer service and everything seems to be working well. I would definitely recommend this app.

Brain Edge Plus
Finland
5 days using the app
Propel Commerce replied May 19, 2023

Hello friends at Brain Edge Plus,

Thank you very much for the review, Niklas! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce