Reviews (265)

Overall rating
3.3
Counts per rating level
  • 48% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 34% of ratings are 1 stars
January 30, 2020

Read the reviews! Transactions don't export like they're supposed to. No option for chat for support only e-mail. This is by far the worst app that I have in my store.

CityChick
United States
Almost 2 years using the app
December 21, 2019

This app has failed me more than once; it suddenly stopped importing sales. Their support team eventually "helped" by importing sales date, but all the data was doubled or tripled replicated, and as there is no "bulk delete" for sales transactions, I had to go in manually and delete all the duplicates. It was a nightmare that took me TWO days to correct. And now, boom, same issue is happening. ...

Bearsville Soap Company
United States
Almost 2 years using the app
November 10, 2020

I'm on the same boat as the others complaining about the Tax changes they made. The app doesn't work more than 1 week without having to call support for help to export stuck orders. Also, they say "If there is an error, you can export it manually to Quickbooks".. Well, I'm paying them to export it for me.
Moreover, the app doesn't export orders with zero balance, say the order total is $100 but ...

Tiny Memories Laser
Australia
11 months using the app
October 31, 2018

Sneaky way of doing business. Even after we pay other fees. You have lost my faith in your company and will not be continuing to use your APP. DO NOT USE THIS APP, they will probably start adding more fees to it once they lock you in.

GSC
Canada
Over 8 years using the app
May 7, 2018

ABSOLUTE SCAM. Was originally advertised as a free service to sync from shopify to quickbooks. Now they are charging MORE than what it costs to have quickbooks every month. Absolute scam. Avoid at all costs.

Dapper Lighting
United States
Over 7 years using the app
March 28, 2018

I've been holding off writing this review hoping the support team would sort the problem out but no such luck. So I have to say don't buy this app its a waste of time if you are VAT registered as it doesn't work!
Before we went VAT reg all was fine and every night the sales from Shopify would be sucked into QB and a invoice created. Once we click the 'All Taxes are included in prices' option the ...

Uk Race Support
United Kingdom
Over 7 years using the app
Edited July 24, 2020

Mapping from SHOPIFY to QBO is not working. I've emailed 4 times and called more times than I can count an no one gets back with me. I'm very unhappy about this. TERRIBLE SUPPORT.

Selle Anatomica
United States
Almost 7 years using the app
December 18, 2018

It used to be free to export Shopify orders to Quickbooks online. Then they came out with this app by BOLD, and it's now an extra fee to use an existing service we already pay for.

The worst part is the export is always filled with errors that we have to manually check and fix. Additionally, we were able to export a whole month of transactions but when BOLD took over, we were told by BOLD ...

Daily Charme
United States
About 6 years using the app
October 29, 2018

Use to be a great apps now they charge it and even worst many order dont sync and you have to manually enter it into quickbook.

Got the basic plan at 200 order per month. And I'm only at 152 and Bold charge me extra fees for every Extra fees. Really dissapointing, hope I find a better solution to Sync with Quickbook

Bijoux Medusa
Canada
About 6 years using the app
Edited March 27, 2018

Awfully disappointed that we are being forced to pay for this integration. As another seller noted, we already pay Shopify and QB separately for their services. Now, without any warning Bold has taken over, and it is forcing us to pay $30 a month for merely passing on the transactions. Of course Shopify is no bystander. They can now enjoy payment for a function which should have been native to ...

Happy Earth Tea
United States
About 6 years using the app