Reviews (265)

Overall rating
3.3
Counts per rating level
  • 48% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 34% of ratings are 1 stars
Edited December 1, 2017

The app does not sync, it pushes data from Shopify to Quickbooks. It uses name matching to push data that is very specific, so set up can be fussy. I struggled at first with BOLD's email support, but when we were unable to resolve the issue there they called me and walked me through it. . If you run inventory and want to keep Shopify and Quickbooks in sync, be aware that data is only pushed and ...

Zenbivy
United States
Almost 7 years using the app
Edited June 15, 2020

Overall a nice tool. There are a few annoying holes in this app, though, such as not accounting for gift cards (not purchased gift cards, but rather issued gift cards), not ignoring cancelled sales transactions ( this is a big problem that constantly throws off our inventory counts in QBO). It also literally takes about an hour (I am not exaggerating) to load the mappings in the app. Lastly, this ...

Bottles & Burps
United States
Over 5 years using the app
March 18, 2022

First off, this app worked fine to start with and then suddenly stopped working. My bookkeeper didn't notify me right away so I was paying for months and was not getting the service. The problem - suddenly for some unknown reason one of the CRA tabs for taxes wasn't correct so instead of notifying me that it was no longer syncing with QB, they just kept charging me? Why on earth would you have an ...

Colleen's Chocolates
Canada
Almost 4 years using the app
Edited July 15, 2019

I am very unimpressed with BOLD. Their customer service is lacking and they don't seem to understand their product. When I emailed for support I received numerous responses from numerous reps, they seem extremely unorganized. In the end, my issue wasn't resolved. This app is apparently unable to do exactly what it is meant for (exporting data), we are looking for alternative apps than shopify ...

Helene Clarkson Design
Canada
About 3 years using the app
December 28, 2018

I have used QB for a couple years now. I like the way the system works. Although I consider that they have increased too much their fees for the site itself, transfers, etc.

STIVALI
United States
Over 2 years using the app
Edited April 2, 2018

Update: Heard back from Customer service. They made good and answered questions and made proper corrections. They promised that neither I nor anyone else would have to go through what I did. I always like the product and still do. Hopefully, it will be worth the monthly fee. I have amended my review from one star to three. But I made them wait for two weeks before I changed it. But I am a man of ...

Route 32 Riding Gear
United States
Over 2 years using the app
Edited June 9, 2018

The only reason I'm giving this two stars (and not one) is that the product seems to work ok. It is still buggy on many items and we will see how buggy it ends up once I now have to start paying for exports and there is more information that will be moved from Shopify to QuickBooks Online. Like many others I'm also disappointed to now have to pay a fee when I'm already paying a fee to both ...

Whimsy Ry
United States
About 2 years using the app
February 3, 2020

Im confused. I talked with the QB people and they do not recognize this app..I just wanted to ensure i was setup correctly

Innitiwear
United States
7 months using the app