BOLD QuickBooks Sync

I had an issue where my orders weren't syncing properly with QuickBooks so I went on the chat and Nick was able to assist me immediately with the issue. They have friendly and easy to reach customer support!

Was wary after some other reviews, but everything has synced very well with my store. Haven't had problems yet and is quite essential to my book keeping.

RARR Sportswear
www.rarr.com

App does a great job exporting to QBO. When there is an issue, they are very responsive. Rony just helped with a sales tax issue we had been having. Great app!

Jericho was great. He worked with me over a couple of days trying to sort out the problem I was having trying to get sales exported from Shopify to QB online, one incorrectly entered sales receipt kept causing an error and cancelling the export. He was totally patient with me and finally came up with a quick fix and I am now back up to date. Caroline

Jericho was great in helping us get setup with QuickBooks Bold. The system is very easy to use and customer support is very responsive!

App does not work! It used to work then suddenly stopped. Recommend to stay away unless you want yore business mess-up.

I have now deleted this app after 3 years of using it the incompetence of support unable to resolve an issue the lack of communication is appalling please be warned I have now switched to a new app I couldn't take dealing with this team anymore.

*Update* Stay away from this app the issue is unresolved after 8 days was offered a call at a specific time never happened never got the call - I would strongly advise look at other apps first before this.

App stopped working with an error on a few order exports contact BOLD support 4 days ago still no response. Have reported this to Shopify in the hope they can help me. If a company is promoting their applications but can't support their apps they should be removed from the app store. You would expect better than this.

This developer has dropped support for Apple Safari. It will no longer sync with my Quickbooks Online on my Mac. Their only solution was to use Google Chrome, which is not an option for me, and honestly... it is a very lazy workaround. I have switched to the FREE plug in offered by Intuit (OneSaas). It is working better and... well, it is FREE.

We use this app to send our sales receipts from Shopify to QBO. It works flawlessly most of the time. Unfortunately, once every few months we have a tax entity problem. This causes all our Shopify sales to no longer export to QBO. To resolve it I contact Bold who tells me "everything is working now", I then have to INSIST I will not get off of chat until they fix it. After several minutes of discussion they realize I am not leaving and my problem gets elevated and then fixed. The help person can not tell me what happened or how it was fixed so the next time I contact Bold it's Groundhog Day all over again. This several hour process has happened six times, if there was another way to export Shopify to QBO, I would try it. Our business is too big to be at the mercy of this weak link. My only alternative is to leave QBO.

I ran into a few issues with this app, but I spoke to a customer service representative, Jericho, who was extremely helpful and patient! I really appreciate the phone support.