Reviews (175)
Refine
-
By rating
Nikhil has always been very responsive and has fixed any issues I've had promptly. Great customer service!
Thanks for the review. Kudos have been passed along to Nikhil.
Easy installation and use. All my transactions are transferred and matched automatically. Have been using it for over a year and no problems at all. Great app!
I'm using the app to export my orders from Shopify to QuickBooks, and I definitely recommend it! It is super easy to install and use, and it saves me a ton of time. The support (which is critical for me) is fantastic and quick, and they also notify you if there is an error in the export - I just wish the error message would have come in a separate email with a distinguished title like "error" or something like that.
Brysen is great, he is always professional, courteous, and responds quickly. Thank you Brysen!
Russ
We have been using this ap since day one. Over this past year we keep getting more and more errors. This ap use to be free but since having to pay for it it has been getting WORSE!! Come on. Whats the deal??
Update: Just got some more outstanding service from Bold through Alexa! She was super quick to respond to my emails, understood the points I was making, and helped answer my concerns. Thanks for the support Alexa!
--- First Post ---
Just used their support chat and received outstanding support from Samuel(he's a ninja) and Brysen.
They received my issue, communicated with developers, got something re-mapped in the background, and were able to fix my issue.
Super impressed, that I didn't just receive generic scripted replies with no help.
The app itself is great for exporting your sales receipts each day. Just be sure to map your accounts correctly.
We've been using this app for a year now, it has always required extra manual checking and correction of synced transactions. Not ideal, but we'd accepted that, it's free of charge at the end of the day... Until a few days ago we suddenly realized that the product syncing has been distorting our QBO accounts. Bold, who have recently taken over the app, have been very helpful trying to resolve this and a few other issues for us. It is good to see that someone is finally bringing this app up to required standards.
The app worked fine until we had an error over a tax setting. After 10 emails back-and-forth we are getting zero help from Bold. We find their support to be terrible across all their apps. And there are a ton of glitches and issues so they really do need to step up the help. We're going elsewhere.
Mapping from SHOPIFY to QBO is not working. I've emailed 4 times and called more times than I can count an no one gets back with me. I'm very unhappy about this. TERRIBLE SUPPORT.
I had an issue with our orders importing and within a day Rony had it all sorted. The customer service was next level and I would highly, highly recommend the Quickbooks app to anyone. It makes everything so much easier!