Overall rating
3.9
Counts per rating level
  • 67% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars
April 3, 2024

I wasted a month on this app . support is spotty at best. Eli the account mgr made mots of promises that never happened. This app has more bugs than a New York Sewer. Dont waste your time

CUSTOM WALK IN DOOR
United States
About 2 months using the app
QuoteMachine replied April 22, 2024

We’re sorry to hear that your experience did not meet your expectations. Although custom feature development is not part of our standard service, our records show several feature requests were actively being developed to accommodate your unique business needs due to special requests from your account manager.

Integrating these features seamlessly requires extensive testing to ensure the reliability of our service for all users. This thorough approach can lead to extended development times, but is crucial to avoid service disruptions.

We regret any misunderstanding regarding the development timeline and had hoped to deliver these features with your continued collaboration.

Thank you for your feedback as it helps us to refine our approach and customer service.

March 1, 2024

We were looking for a solution to streamline our quote process.
We were in the process of upgrading our e-commerce platform and were developing a quoting process through Shopify.
Quote-machine checked all the right boxes for our needs and more. The system is very intuitive and easy to customize. The onboarding process is world-class; our assigned advisors are easy to work with and guided us meticulously through the implementation. Is rare to receive this type of support. We are very pleased with the Quote-machine solutions integrated with our E-commerce.

Seedburo Equipment Company
United States
2 months using the app
October 12, 2023

I’ve been with Quote Machine for a little under a year and it has been very helpful with managing phone orders. Eli, my account representative, made all the difference in the world with me again with this app.

Osprey Lane
United States
8 months using the app
July 6, 2023

QM is actively engaged with their customers. QM has its kinks but the app is reliable and the customer service is fast with their responses.

RingBinderShop.com
United States
About 1 year using the app
September 12, 2023

We have been using QuoteMachine in our store for quite some time and now have added it to our Shopify Ecommerce. We find it is the perfect software to customize offers for our customers. It allows us to present beautiful proposals with lots of options and to optimize the way we manage our follow-ups. Our customers often give us great feedback about their experience. We also appreciate that it has a proper invoicing module, which is needed for sales to companies.

Boutique Joséphine
Canada
10 minutes using the app
December 12, 2022

I have to say quote machine has really stepped up our appearance. The quotes are very clean and a lot more advanced looking than anything else I have tried. Also customers love they can pay direct from the quotes. Also all the people at quote machine are awesome. We have had them do some seriously custom stuff for us and they implement it with no issues.

I can't say enough good stuff about the app or the people behind it. I would highly recommend this to anyone.

Manncorp Inc.
United States
Almost 2 years using the app
October 24, 2022

Great app to use. Using different add-ons you can automate your process. We use it for a few months now and it increased our turnover with approximately 35%

Outletspecialist BV
Netherlands
Over 1 year using the app
April 18, 2023

We have been using QuoteMachine for the last month. I am so impressed with how easy it is to use. I love that I can customize our invoices, and there is no guessing game when it comes to seeing where we stand financially. The dashboard displays all the information I need right there. I highly recommend QuoteMachine! Their customer support is top notch. I wish we would have found this product sooner!!

The Lifestyle Lab
United States
2 months using the app
January 2, 2023

The concept is great and it has some very useful functionality so I really wanted this app to work out. There are a couple of quirky design issues that you need to work around - like not being able to edit an invoice after it's been sent (actually the system allows you to do this but the data gets all messed up in Shopify).

The biggest issue is the integration with Shopify. It creates two orders for every invoice - one when the invoice is sent to the customer and a second order when the invoice is paid. At first, QuoteMachine cancelled the second order automatically but after a while it stopped doing this leaving me with duplicate orders for every invoice. I tried to get this fixed several times but the issue persisted. Once there are duplicate orders, you're stuck with them because QuoteMachine can't fix the issue in Shopify and Shopify won't allow you to cancel or delete an order without refunding the money to the customer. I eventually realized that in both scenarios, my data in Shopify is all messed up and I have had to go through all of the transactions to manually identify the duplicates and record the issues. Hopefully I don't get audited because the whole thing is a mess.

Processing partial refunds also proved to be problematic. QuoteMachine recorded the refund as processed but it did not actually happen. I reached out to their support line and after a few days of the issue still not being resolved, I had to send the customer an e-transfer.

In terms of their support chat, the quality all depends on who responds. Some reps were very knowledgeable while others really require more training. There's also an issue with follow through. If a problem doesn't get resolved with the rep on duty, you have to start over with someone else.

It's really a shame that this app doesn't work with Shopify. If you can use it as a stand-alone app, then go for it. It will probably do a good job for you.

Whisky Glass Canada
Canada
9 months using the app
QuoteMachine replied January 9, 2023

Hello,

On behalf of QuoteMachine, I want to sincerely apologize for your negative experience with our app. We take great pride in our support, and offer unlimited onboarding and calls to ensure our customers have the flexibility to use our app efficiently. With customer feedback, we continue to develop new features and options to make the app beneficial for customers of all types.

We have implemented functionalities to overcome the challenges you highlighted which our other customers found to be an effective solution. We would love to get on a quick call to address your concerns and help you implement our new functionalities! We’re eager to hear more of your feedback so that we may continually improve our software and service.

Please reach out to our team at support@quotemachine.com.

We look forward to speaking with you.

With gratitude for your business,
QuoteMachine Team